Diamond365 - Flat Rate support SLA

DAG Tech Diamond 365 support plan, Unlimited 24/7/365 support Today’s businesses have complex technology requirements. Technology allows your business to communicate, to streamline processes, to reduce overhead, and to grow. It has become more effective to outsource IT needs. Outsourced IT provides organizations with the depth of a team of experts, access to channels, knowledge bases, and systems. However, outsourced IT leaves much to be desired. DAG Tech’s Diamond365 ® surpasses traditional outsourced IT services. We understand your business, are aligned with your mission, and function as an internal division, capable of supercharging your strategy.
Simplify and streamline IT support

Unlimited and flat cost 24/7/365 support

Service Level Agreement (SLA)

Dedicated team

Pro-active support

Share screen and build it now with DAG Tech!

DAG Tech's Diamond365 Configurator will lead you through a series of questions in order to design a custom IT support plan for your organization.

As you proceed through the configurator, the total cost of your organization's plan will be updated.

Upon submission, we will receive your requested plan and will review it. This configurator does not constitute a proposal or a guarantee of costs or services. DAG Tech will not share any of your information with 3rd parties or use it for marketing purposes.
I agree and will fill out the configurator accurately and to the best of my knowledge*
- Agree

Organization information
Please enter the name of your organization*
Please enter the address of your organization*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Please enter your organization or direct phone number*
Please enter your phone extension
Please enter your email address*
Please enter your organization's website

When would your organization like to begin IT support?*

Organization size
Please choose the size of your organization*
Please choose the number of users requiring IT support*
These users include end-users that need computer, device, smartphone support, application support, remote connectivity, or helpdesk support.

Organization options
Is your organization a Non-Profit?*
- Yes
- No
Does your organization have special compliance or security requirements?*
- Yes
- No
Please describe your compliance or security requirements*

Locations
2.1 Does your organization have locations that require on-site support?*
- Yes
- No
This is required to support users, computers, network devices, servers, and services with on-site engineers.
2.1 Please enter the number of locations requiring on-site support*
Price: $250.00 Quantity:
2.1 Please describe the locations requiring on-site support*
2.2 Does your organization have locations that require remote only support?*
- Yes
- No
This is required to remotely support users, computers, network devices, servers, and services which are located at a remote location. This location may be a remote office, sales office, temporary working space, warehouse, retail location, or pop-up shop.
2.2 Please enter the number of locations requiring remote support*
Price: $100.00 Quantity:
2.2 Please describe the locations requiring remote support*
2.3 Does your organization have locations outside of the United States which require support?*
- Yes
- No
2.3 Please describe the locations which require support*
DIamond 365 Sub-Total
$0.00
per month

TSS-S-AM*
Price: $25.00 Quantity:
Number of Servers requiring pro-active Alerts & Monitoring (TSS-S-AM)
Diamond 365 Sub-Total
$0.00

Email systems
5 Does your organization require support of email systems?*
- Yes, premise email services
- Yes, cloud email services
- No
- Not sure
Premise email services such as Microsoft Exchange, Zimbra, and IBM Domino are located on on-site servers. Cloud email services such as Intermedia Exchange, Rackspace Exchange, Microsoft Office 365, Google Apps Gmail, Godaddy are hosted on the Internet.
5.1 Please enter the number of cloud email services requiring support*
Price: $200.00 Quantity:
5.1 Please describe your organization's cloud email services provider
Is your organization interested in selecting a new cloud email service provider?*
- Yes
- No
5.2 Please enter the number of premise email services requiring support
Price: $300.00 Quantity:
Is your organization interested in migrating premise email services to the cloud?*
- Yes
- No
Diamond 365 Sub-Total
$0.00
per month

File services
6 Does your organization require support of file services?*
- Yes, premise file services
- Yes, cloud file services
- Yes, FTP services
- No
- Not sure
Premise file services such as Windows or Mac file shares or a Network Attached Storage (NAS) device are located on on-site servers. Cloud file services such as Google Drive, Amazon S3, Jungledisk, and Seven Gems SyncedTool are hosted on the Internet.
6.1 Please enter the number of cloud file services requiring support*
Price: $250.00 Quantity:
6.1 Please describe your organization's cloud file services provider
Is your organization interested in selecting a new cloud file service provider?*
- Yes
- No
6.2 Please enter the number of premise file services requiring support*
Price: $250.00 Quantity:
Is your organization interested in migrating premise file services to the cloud?*
- Yes
- No
6.3 Please enter the number of FTP servers requiring support*
Price: $150.00 Quantity:
Diamond 365 Sub-Total
$0.00
per month

Web services
7 Does your organization require support of web servers?*
- Yes, premise web services
- Yes, cloud web services
- No
- Not sure
Premise web services such as Microsoft IIS or Apache are located on on-site servers. Cloud web services are hosted on the Internet.
7.1 Please enter the number of cloud web services requiring support*
Price: $100.00 Quantity:
7.1 Please describe your organization's cloud web services or hosting provider
7.2 Does your organization require management of premise web services?*
- Yes
- No
example Microsoft IIS or Apache
7.2 Please enter the number of premise web services requiring support*
Price: $200.00 Quantity:
Is your organization interested in migrating premise web services to the cloud?*
- Yes
- No
Diamond 365 Sub-Total
$0.00
per month

Directory and Domain services
8 Does your organization require support of directory/domain servers?*
- Yes, premise domain services
- Yes, cloud domain services
- No
- Not sure
Premise directory services such as Microsoft Active Directory, Samba, and LDAP are located on on-site servers. Cloud directory services such as Seven Gems Hyper A.D. and Microsoft Azure are hosted on the Internet.
8.1 Please enter the number of premise user directory/domain services requiring support*
Price: $300.00 Quantity:
Is your organization interested in migrating premise directory/domain services to the cloud?*
- Yes
- No
8.2 Please enter the number of cloud user directory/domain services requiring support*
Price: $200.00 Quantity:
Diamond 365 Sub-Total
$0.00
per month

Print services
9.1 Does your organization require management of print services?*
- Print services $100.00
- No print services
Management of print server software, printer shares, and associated software and drivers. Does not include maintenance of printers themselves.
Diamond 365 Sub-Total
$0.00
per month

10.1 Does your organization require management of an Accounting system?*
- Accounting system support $150.00
- No accounting system
example Quickbooks, Peachtree, Timberline, Timeslips, Sage MAS
Diamond 365 Sub-Total
$0.00
per month

Security services
11.1 Does your organization require management of a centralized Anti-Virus system?*
- Centralized AV $100.00
- No centralized AV
- I'm not sure
example Symantec Endpoint Protection, McAfee VirusScan Enteprise
Is your organization interested in implementing centralized Anti-Virus?*
- Yes
- No
Simplifies network management, increases security, and shortens security response.
Diamond 365 Sub-Total
$0.00
per month

Database services
12.1 Does your organization require management of Database (DB) or SQL instances?*
- Yes
- No
- I'm not sure
example Microsoft SQL, mySQL
12.1 Please enter the number of database services requiring support*
Price: $225.00 Quantity:
Maximum (3) databases. For additional databases add additional quantities.
Diamond 365 Sub-Total
$0.00
per month

12.2 Does your organization require management of ERP Software?*
- Yes
- No
- I'm not sure
example SAP, Pentagon 2000
12.2 Enter the number of ERP users*
Price: $25.00 Quantity:
For (1) ERP instance. This is configuration support only, not application support
Diamond 365 Sub-Total
$0.00
per month

Mobile device systems
13.1 Does your organization require Mobile Device Management (MDM) support?*
- MDM $300.00
- No MDM
- I'm not sure
example Airwatch, Cisco Meraki, Blackberry Enterprise Server
Diamond 365 Sub-Total
$0.00

Backup systems
14 Does your organization require support of backup systems?*
- Yes, premise backup services
- Yes, cloud backup services
- No
- Not sure
Premise backup services such as Symantec BackupExec are located on on-site servers. Cloud backup services such as Mozy, Carbonite Jungledisk, and Seven Gems SyncedTool are hosted on the Internet.
14.1 Please enter the number of premise Backup strategies requiring support*
Price: $250.00 Quantity:
14.2 Please enter the number of cloud Backup strategies requiring support*
Price: $150.00 Quantity:
Is your organization interested in augmenting its backup strategies?*
- Yes
- No
Diamond 365 Sub-Total
$0.00
per month

Security consulting
15 Does your organization require ongoing security audit and analysis?*
- Yes
- No
DAG Tech's expertise in providing security analysis augments your organization's security and response strategy.
15.1 IT Security expert hours*
Price: $180.00 Quantity:
Please enter the number of hours of IT security audit and analysis you would like per month. Hours are followed with a monthly security and recommendations report.
Diamond 365 Sub-Total
$0.00

Strategy consulting
16 Does your organization require leadership in technology strategies?*
- Yes
- No
DAG Tech's expertise in providing technology strategy can keep your organization streamlined, competitive, and provides an ongoing technology roadmap.
16.1 Outsourced CTO hours*
Price: $300.00 Quantity:
Please enter the number of hours of CTO-class IT Strategy you would like per month. Hours can be used for on-site or telephone sessions and are followed with a monthly strategy report.
16.2 vCTO hours*
Price: $220.00 Quantity:
Please enter the number of hours of virtual CTO IT Strategy you would like per month. Hours can be used for video conference or telephone sessions and are followed with a monthly strategy report.
Diamond 365 Sub-Total
$0.00
per month

Is your organization considering migrating to cloud voice services?*
- Yes
- No
Is your organization interested in using DAG Tech for procurement?*
- Yes
- No
DAG Tech's advanced vendor network allows us to provide your organization with competitive pricing, procurement proficiency, and expedited fulfillment.
Is your organization interested in building or auditing a Disaster Recovery (DR) plan?*
- Yes
- No

Diamond 365 support plan Total
$0.00
per month
You have completed the DAG Tech Diamond 365 Configurator. Please press Submit and we will get back to you quickly!

DAG Tech Diamond365 Configurator

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