DAG Tech’s Help Desk provides your employees and clients with a U.S. based outsourced IT help desk available 24 hours a day 365 days a year (true 24/7/365).
Greatly improve response time and customer satisfaction by resolving service requests quickly and efficiently, without the addition of any internal resources. Get equipment and users back up and running in less time and mitigate the losses in revenue and productivity caused by technology failures. Let us support your software, proprietary systems, premise services, and cloud services.
Outsourcing your help desk to DAG Tech allows any company to easily expand its IT service capabilities.
DAG Tech Helpdesk features:
- Dual voice/web helpdesk.dagtech.com or 1-888-566-8118 x1, contact us either way
- Highly trained, certified, friendly, well spoken, and professional engineers
- Worldwide support with toll-free numbers
- Dedicated extensions and white-label capable
- US-based Help Desk Service Center distributed among our New York City, Washington DC, and San Francisco locations
- English and Spanish speakers
- Tier 1, Tier 2, and Tier 3 escalations. Deep engineering team support.
- Access to DAG Tech AMP Asset Management Programs and remote support suites
- Incident and resolution reporting