Downtown Office · Greater Boston
(617) 539-8280Request IT Services →
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IT Support & IT Services
forBoston

1 Beacon St, Boston, MA 02108(617) 539-8280

DAG Tech provides IT support and managed IT services to Boston businesses from our downtown office at 1 Beacon Street. Expect an 8-minute average helpdesk response, 24/7 coverage, and on-site engineers across Boston, Cambridge, and the Route 128 corridor.

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A+
BBB Rated · Boston
24/7
IT Support Coverage
8m
Avg Response Time
BOS
Greater Boston Covered
Boston IT Services

Every IT Service Boston Businesses Need

Managed IT, cybersecurity, cloud, and Massachusetts-grade compliance for Boston organizations, delivered from 1 Beacon Street on one flat monthly rate.
Managed IT Services
End-to-end IT management for Boston offices and labs: monitoring, patching, backups, and vendor coordination.
Managed Cybersecurity
Security operations for Boston asset managers, life sciences firms, and law practices, with 24/7 detection and response.
IT Support Services
An 8-minute average helpdesk response, 24/7, with engineers from our Beacon Street office for on-site work.
Cloud Managed Services
Microsoft 365, Google Workspace, and Azure for Boston teams, including secure research-data storage and sharing.
IT Project Services
Lab and office build-outs, network upgrades, and moves from the Seaport to Route 128, delivered on a fixed plan.
Digital Transformation
Automation and integration that connect research, finance, and client systems for Boston organizations.
IT Assessments
A detailed review of your Boston environment, security gaps, and IT spend, measured against Massachusetts requirements.
IT Consulting
Fractional CTO leadership for Boston startups and established firms planning growth or digital change.
IT Compliance Services
Written information security programs for 201 CMR 17.00, plus HIPAA, SEC, and SOC 2 controls and evidence.
AI Consulting Services
AI adoption for Boston teams with approved tools, data safeguards, and training for researchers and staff.
IT Procurement
Workstations, networking gear, and licensing sourced and configured for Boston offices, labs, and remote staff.
IT Staffing Services
IT professionals placed with Boston employers on contract or direct-hire terms.
IT Service Plans
Plans Built for Boston
Businesses

Flat monthly plans for Boston organizations — choose your coverage, with no per-ticket charges.

A+ Animal IT plan
Comprehensive
A+ Animal™

The complete plan for Boston firms: managed IT, cybersecurity, unlimited helpdesk, onboarding, and strategic planning.

All-inclusive managed IT →
Diamond IT value plan
Value Plan
Diamond IT™

Essential managed IT and helpdesk coverage for smaller Boston offices, with no long-term commitment.

Learn More →
X-SOC cybersecurity plan
Cybersecurity
X-SOC™

DAG Tech’s managed SOC protects your Boston endpoints, email, and cloud accounts with 24/7 monitoring and response.

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CxO fractional technology leadership
LEADERSHIP
CxO Advisory

Virtual CTO leadership for Boston organizations: roadmaps, budgets, vendor strategy, and board reporting.

Learn More →
Get Started
Request IT Services
in Boston

Tell us about your Boston business and we’ll send a custom IT services proposal within one business day. Serving Boston, Cambridge, and communities along Route 128.

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1 Beacon St · Boston, MA 02108
(617) 539-8280 · Available 24/7
Where We Work
IT Services Across
Greater Boston
Office · Downtown

Downtown Boston IT Services

Our office is here, so downtown gets our fastest on-site response — law firms, financial offices, and professional services around Government Center and Beacon Hill.

01
Financial District

Financial District IT Services

Asset managers, insurers, and law firms in Boston’s Financial District, with IT built for SEC and FINRA expectations.

02
Innovation District

Seaport IT Services

Tech companies, startups, and life sciences firms in the Seaport — cloud-first setups and SOC 2 readiness.

03
Back Bay

Back Bay IT Services

Professional services firms, architects, and medical practices in the Back Bay.

04
Kendall Square

Cambridge IT Services

Biotech, research, and software companies across Cambridge — lab networks, research data protection, and device management.

05
Longwood

Longwood IT Services

Medical practices, research groups, and healthcare organizations in the Longwood area, with HIPAA-aligned support.

06
Route 128

Waltham IT Services

Tech, biotech, and corporate offices in Waltham, Burlington, and along Route 128.

07
South Shore

Quincy IT Services

Insurers, healthcare providers, and professional firms in Quincy and the South Shore.

08
Why DAG Tech

The Boston IT Services Company Businesses Trust

DAG Tech delivers IT services across Greater Boston from our downtown office at 1 Beacon Street. Boston businesses get named engineers who know their environment, an 8-minute average helpdesk response, and one flat monthly rate.

Boston asset managers, law firms, life sciences companies, and healthcare practices use DAG Tech as their full IT department or alongside internal IT. We document security the way Massachusetts regulators and auditors expect.

BOSTON OFFICE
1 Beacon Street · Boston, MA 02108
A+
BBB
Rated
5.0★
Google
Rating
8m
Response
Time
BOS
Greater Boston
Covered
What Our Clients Say
★ ★ ★ ★ ★
“Fantastic end to end experience with this group. Great people and easy to work with. There when I need them.”
Bob P.
DAG Tech Client
Verified Google Review
Industries We Serve
Boston IT Services by Industry

Tech & SaaS

IT for Boston software companies and startups — SOC 2 evidence, single sign-on, and device management for growing teams.

Asset Management & Finance

Secure IT for asset managers, RIAs, and insurers — email security, data protection, and SEC and FINRA-aligned controls.

Life Sciences & Healthcare

IT for biotech, research, and medical practices — lab network separation, research data protection, and HIPAA-aligned controls.

Legal

IT for Boston law firms — document management, secure client portals, and the confidentiality controls legal practice demands.

Real Estate & Architecture

IT for developers, property managers, and architecture firms — CAD workstations, large-file collaboration, and multi-site networks.

Media & Creative

Fast networks, shared storage, and backup for Boston agencies, publishers, and design studios.

Nonprofits & Foundations

Secure IT for Boston nonprofits and foundations — donor-data protection, Microsoft nonprofit licensing, and board reporting.

Higher Education & Research

FERPA-aware IT for colleges, independent schools, and research institutes — student data, classroom devices, and campus networks.

Our Customers

Trusted by Leading Organizations

World Health Organization BASF Interos Wagamama National Urban League Parragon letgo United Cerebral Palsy

Boston IT Support — 24/7 Helpdesk Response

Boston IT support from DAG Tech means a 24/7 helpdesk with an 8-minute average response, engineers who already know your systems, and on-site visits from our downtown office when hardware needs hands-on work.
Boston clients rely on us for Microsoft 365 permissions, lab and office network issues, laptop repairs, conference-room tech, encryption and access requests, and escalations with carriers and software vendors.
Massachusetts sets a higher bar than most states: 201 CMR 17.00 requires a written information security program for anyone holding residents’ personal data. Add nor’easters that close offices and constant phishing aimed at finance teams, and we plan with documented security programs, offsite cloud backups, and secure remote access.
24/7 Coverage
Around-the-clock helpdesk
Downtown Office
On-site across Greater Boston
8m Response
Average helpdesk response
W2 Engineers
US-based, no script-reading

Outsourced IT for Boston Organizations

Many Boston firms need rigorous IT and security but not a full internal department. DAG Tech provides the complete function — support, infrastructure, security, projects, and vendor management — for one monthly rate.
If you have internal IT, co-managed support adds 24/7 helpdesk coverage, security operations, and engineering help for audits and projects.
Outsourced IT fits Boston organizations that need senior-level coverage without a full department, and it scales as you add labs, offices, or compliance requirements.
Full Replacement
Complete IT department
Co-Managed IT
Alongside internal teams
Fractional CTO
Embedded strategic leadership
Flat Monthly Rate
No per-ticket billing

Frequently Asked Questions

What do DAG Tech’s managed IT services include for Boston organizations?▾
Unlimited 24/7 helpdesk support, monitoring and patching, managed cybersecurity, Microsoft 365 administration, backup and recovery, vendor management, and IT planning for one flat monthly rate.
How fast does DAG Tech respond to Boston IT support requests?▾
Our helpdesk averages an 8-minute response, 24/7. Remote fixes come first, and our Beacon Street engineers handle on-site visits across Greater Boston.
Which parts of Greater Boston does DAG Tech serve?▾
Downtown, the Financial District, Back Bay, the Seaport, and Longwood, plus Cambridge, Waltham and the Route 128 corridor, and Quincy and the South Shore.
Does DAG Tech help Boston businesses comply with 201 CMR 17.00?▾
Yes. We help you build and maintain the written information security program Massachusetts requires, implement the technical controls it calls for, including encryption and access controls, and support HIPAA and SEC requirements where they apply. More on our approach at our IT compliance services page.
Can DAG Tech run our IT or support our existing team?▾
Both. We serve as the full IT department for some Boston clients and co-manage IT with internal staff for others.
How does DAG Tech keep Boston offices running through nor’easters and outages?▾
We plan for them: cloud backups stored off-site, documented recovery steps, and remote access that lets staff keep working when snow closes the office. Our helpdesk stays available 24/7 throughout.
What contract terms and onboarding should Boston clients expect?▾
Terms are month-to-month, 1-year, or 3-year. Onboarding takes two to four weeks, covering discovery, documentation, security rollout, and a managed handover from your current provider.
Still have questions? Request IT Services

About DAG Tech IT Services in Boston

DAG Tech provides managed IT services and IT support to Boston organizations from our office at 1 Beacon Street. Clients get a 24/7 helpdesk with an 8-minute average response, managed cybersecurity, cloud managed services for Microsoft 365, Google Workspace, and Azure, and IT consulting, all on one flat monthly rate with no per-ticket billing.

Massachusetts has some of the country’s strictest data-security rules. 201 CMR 17.00 requires any business holding residents’ personal information to maintain a written information security program with specific technical controls. Healthcare and life sciences clients add HIPAA, and asset managers add SEC requirements. We build and document those controls through our IT compliance services service.

IT Services for Every Boston Industry

We support asset managers in the Financial District, biotech and software companies in Cambridge and the Seaport, healthcare practices in Longwood, and law firms, nonprofits, and schools across Greater Boston.

Get Started in Boston

Request a free IT assessment and we’ll send a custom proposal within one business day. DAG Tech is A+ rated by the Better Business Bureau. Need support in more than one city? See all DAG Tech locations.

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