SLA vs Per Incident

Service Level Agreement – SLA is a retainer style format. For a monthly fee, DAG Tech provides a dedicated team, guaranteed response times, and full access to DAG Tech resources, systems, and channels.

On-demand support – On-demand support is provided on a best effort basis and billable by the hour. This format is advantageous for clients needing sporadic, short-term, or ad-hoc services.   

 

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