The image showcases the phrase DIAMOND IT in bold, stylized white letters with a gold outline against a black backdrop, symbolizing premium IT services and support.
value-based yet powerful IT support plan
unleash the full potential of your business
  • Flat Rate IT Support.
  • Fast Response IT Helpdesk.
  • Expert Highly Trained Team.
  • Full Management of Technology.
  • Accurate User Onboarding.
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A brilliant-cut diamond with a golden hue is displayed on a white background, highlighting its intricate facets and reflective surface, much like the precision and clarity offered by exceptional IT services.

Comprehensive

Instead of acquiring and managing numerous IT products, Diamond IT consolidates and excels in all aspects.

Flat Cost

Save over 50% on IT costs while ensuring your business is safeguarded with top-tier services and cybersecurity.

Battle Tested

Diamond IT leverages over two decades of IT expertise and innovation, consistently delivering results for businesses of all kinds.

What's included with Diamond IT?

Diamond IT Essentials

Diamond IT Essentials includes:

  • 24/7/365 IT Support: Access our best-in-class support services around-the-clock.
  • Managed Services: Management of your computers, networks, and cloud services.
  • Dedicated Team: You’ll have your own team of highly trained, professional, and courteous IT experts committed to delivering top-notch support and resolving issues correctly on the first try.
  • Automated Resolutions: Our AI-powered systems proactively scan incoming requests and problems, resolving many of them instantly.
  • Tailored Onboarding: Our Setsail technology customizes your onboarding process, ensuring that users are fully prepared to begin their roles from day one. This includes tasks such as email setup, data and cloud access, logins, procurement, and configuration of computers, and more.
  • Seamless Offboarding: Effortlessly remove users from all systems, including any subscriptions they may have had. This guarantees no unexpected charges and prevents unauthorized access.
  • Technology Success Program: Our team continually monitors your services and solicits feedback to drive ongoing improvements, enabling your continued success.

Diamond IT Pro

Diamond IT Pro includes everything from Essentials, plus: 

  • Proactive Maintenance: Utilizing our DAG Tech Blackjack platform, we conduct ongoing maintenance to ensure that all technology components are promptly updated, optimized, and maintained securely.
  • Network Monitoring
  • DNS Security: Protect your domain information from cyber threats.
  • Endpoint Security: Shield your computers from cyber threats including ransomware, malware, trojan horses, and viruses.
  • Asset Management
  • Technology Documentation
  • Domain Registration Monitoring
  • SSL Certificate Monitoring 

DAG Tech offers two great flat-rate IT support plans: 

  • A+ Animal is a comprehensive plan, which focuses on IT support, technology management, onboarding, reporting, training, security and compliance.
  • Diamond IT is a value-based plan, with Pro and Essentials levels, which focuses on IT support, technology management and onboarding. 

USERS

TERM

Diamond IT Ess

$88.00 per user per month

Diamond IT Pro

$106.00 per user per month

A+ Animal

$152.00 per user per month
Flat Cost Per User Plan, Unlimited Support
Professional Services Automation (PSA)
Remote Support and Helpdesk 24/7/365 (DAG Tech Service Desk)
Cloud Services (SaaS) Management
Computer Management and Monitoring, PC and Mac (RMM)
User Onboarding and Offboarding Platform (DAG Tech Setsail)
Technology Procurement Desk
Dedicated Technology Success Manager
SLA Performance Reporting
Managed Endpoint Detection and Response (SentinelOne EDR)
Network Management and Monitoring
Network Down! On-Site Response Included
Pro-active Maintenance (DAG Tech Blackjack)
Domain Registration Monitoring
SSL Certificate Monitoring
Secure DNS Hosting (Cloudflare)
State of The Technology Quarterly IT Assessment Report
Cybersecurity Threat Management
Email Spam Filtering and Spoof Protection
Foundational Security Policy Development
Microsoft 365 or Google Workspace Cloud Backup
Security Awareness Training
Phishing Prevention Training
Application E-learning Course Training
Managed Email Signature Solution (Exclaimer)
Executive VIP Priority Line

Diamond IT serves businesses at every stage of their IT journey.

Start-Ups

Are you an emerging company in need of IT infrastructure? Build a successful IT solution that grows alongside your business.

Business Without IT

Are you currently handling your own IT support without cybersecurity measures in place? Let us take care of all the details so you can concentrate on your core business.

Replacing Outsourced IT

Unsatisfied with your current outsourced IT provider? Simplify your operations and unlock greater benefits by making the switch to Diamond IT.

Replacing In-House IT

Struggling with costly and challenging-to-maintain in-house IT? Opt for Diamond IT’s subscription service, reduce costs, and gain access to comprehensive solutions.

Augment In-House IT

Already have an in-house IT team but looking to enhance their capabilities? Unleash the full potential of your IT team by integrating Diamond IT.

SEE HOW ONBOARDING WORKS

Diamond IT's Technology Stack

A+ Animal seamlessly integrates industry-leading technology solutions.

A shiny pink gear with eight teeth, reminiscent of a high-tech emblem, featuring a circular hole in the center. It appears three-dimensional, with a glossy finish and reflective surface, much like the precision and polish of professional IT services.

DAG Tech Run: Wild

A+ Animal’s proprietary software which coordinates operation between components of our technology stack.

A spade symbol with a gold outline features a multifaceted diamond in the center, reminiscent of how IT services craft tailored solutions. The diamond, depicted in blue, purple, and red hues against a white background, mirrors the vibrant spectrum of premium IT support options available.

DAG Tech Blackjack

Our proprietary solution to schedule and perform proactive technology maintenance and patch management.

A stylized sailboat icon with a blue-purple hull and a turquoise sail, featuring a geometric, triangular pattern. The sailboat design is minimalistic and modern, reflecting the streamlined efficiency of IT services.

DAG Tech Setsail

Our proprietary setsail.today onboarding platform to ensure timely and accurate onboarding & offboarding.

An orange cloud logo on a white background represents IT support, featuring a circular shape on the left and a smaller oval on the right, connected by a horizontal line.

Cloudflare DNS security

Protects domain information from cyberattack.

The image displays a logo featuring a large lowercase d in blue. Beneath it, the text datto in blue and RMM in gray are separated by a vertical gray line, representing reliable IT services.

Datto RMM

Remotely secure, monitor, and manage endpoints.

A green circle with a white shield icon inside represents robust IT support. The shield is divided into four quadrants, emphasizing the comprehensive protection IT services provide, with the top left and bottom right quadrants filled for added security.

DMARCLY SPF, DKIM, and DMARC Email Security

Help stop email spoofing, phishing, spam, compromise, and ransomware.

A purple quadrilateral with a right angle on the top left, resembling the precision of IT services, set against a sleek black background.

N-able Passportal

Stores admin logins, licensing information, and necessary resource locations to ensure optimal credential management and fast responses.

Logo for Paessler PRTG Network Monitor, a key player in IT support. The text is in bold, dark font, with Paessler above PRTG Network Monitor. A colorful semicircular gauge is to the right, featuring segments in orange, pink, and green, with a black needle.

Paessler PRTG

Monitor your IT infrastructure.

Purple geometric logo with five vertical bars of varying heights, enclosed in a shield-like shape. The central bar is the tallest. The outer bars curve slightly inward at the top and bottom, reminiscent of IT support pillars. The design has a modern, minimalist appearance.

SentinelOne

Singularity Control Endpoint Detection and Response (EDR) for computer anti-virus, anti-malware

Logo featuring a stylized face with a black and purple spiky mohawk, perfect for any IT services brand. The face has a purple star over one eye, a mischievous smirk, and earrings. Below the face, the text reads Snipe-IT.

Snipe-IT

Track technology inventory with this Technology Asset Management (TAM) software.

FAQ

What would Diamond IT cost if the services were purchased individually?

Diamond IT encompasses over $250 worth of services per user, delivering savings exceeding 60%.

What Company Sizes Benefit from Diamond IT?

Diamond IT suits a wide spectrum of businesses, from small enterprises with ten employees to larger corporations with thousands.

How is Support Accessible?

Support can be accessed through email or phone submission.

Where is Your Team Located?

DAG Tech is headquartered in the USA. Our global team ensures around-the-clock monitoring and support.

Are Projects Included?

Projects are not included with Diamond IT and provided through Project Agreements. See more information on the Diamond IT project Reasonable Use Policy (RUP) here.

What Contract Durations are Available?

Diamond IT offers flexibility with month-to-month, 1-year, and 3-year subscription formats.

What Payment Methods Are Accepted for Diamond IT?

Diamond IT can be conveniently paid for through our automated billing platform, accepting ACH and credit card payments.

Is Invoicing Available for Diamond IT?

Diamond IT is priced competitively and managed efficiently, streamlining the process with automated billing. As a result, there’s no need for traditional invoicing and collection procedures, but we do provide receipts for services rendered.

Are customized contracts available for Diamond IT?

Diamond IT is priced competitively and managed efficiently, streamlining the process with standardized terms. As a result, we don’t offer customization changes or modifications to the Terms & Conditions or SLA.

A shiny, faceted, golden diamond shape with a symmetrical geometric design, reminiscent of the precision found in IT support, set against a transparent background.

Diamond IT, a value-based but powerful IT support plan

Diamond IT Service Level Agreement (SLA) and Reasonable Use Policy (RUP)

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