IT Support Plan ⋆ DAG Tech A+ Animal

powerful yet hassle free IT support plan

unleash the full potential of your business

Comprehensive Flat Rate IT Support.
Fast Response 24/7/365 IT Helpdesk.
Expert Highly Trained Team.
Full Management of Technology.
Included Cybersecurity Suite.
Accurate User Onboarding.
Quarterly Technology Assessment.

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Comprehensive

Instead of acquiring and managing numerous IT products, A+ Animal consolidates and excels in all aspects.

Flat Cost

Save over 50% on IT costs while ensuring your business is safeguarded with top-tier services and cybersecurity.

Battle Tested

A+ Animal leverages over two decades of IT expertise and innovation, consistently delivering results for businesses of all kinds.

What's included with A+ Animal?

IT Support and Helpdesk

Get 24/7/365 support, there for you around-the-clock.

IT Support: Access our support services 24/7/365, ensuring we’re there for you whenever you need assistance.
Work-from-Anywhere IT Support: If your team works remotely, we guarantee smooth access to all essential resources, enabling efficient work-from-anywhere capabilities.
Dedicated Team: You’ll have your own team of highly trained, professional, and courteous IT experts committed to delivering top-notch support and resolving issues correctly on the first try.
Automated Resolutions: Our AI-powered systems proactively scan incoming requests and problems, resolving many of them instantly.
Executive VIP Line: Priority access and accelerated resolutions for your key executives and C-level staff.
On-Site IT Support: For tasks requiring physical configuration or troubleshooting, our local technicians are dispatched to your offices as needed.

Managed Services

Core technology managed and monitored proactively.

Computers and Devices: We maintain the proper configuration and peak performance of your Windows and Mac computers, as well as iPhone and Android mobile devices, guaranteeing secure and efficient operation.
Cloud Services and Applications: We meticulously configure and secure email systems, SaaS applications, and data platforms, implementing robust access controls. This covers platforms such as Microsoft 365, Google Workspace, Adobe Creative Cloud, Dropbox, Slack, and more.
Networks: Our dedicated Network Operations Center (NOC) continuously monitors your office Internet, ethernet, and wireless networks, ensuring they remain fast and dependable. In the event of an outage, we swiftly respond to restore services.
Inventory Management: We maintain a vigilant watch over your devices, equipment, and technology, facilitating efficient lifecycle management and necessary upgrades.
Proactive Maintenance: Utilizing our DAG Tech Blackjack platform, we conduct ongoing maintenance to ensure that all technology components are promptly updated, optimized, and maintained securely.

Cybersecurity & Compliance

Core threat detection and compliance-ready controls.

Vulnerability Management: Scans for security weaknesses and helps prioritize remediation to reduce exposure over time.
Identity Threat Detection: Helps reduce account compromise by monitoring identity-based threats and risky access activity (ITDR).
Email Protection: Reduces spam, phishing, and impersonation attempts, and strengthens domain email authentication (DMARC).
Device Threat Protection: Detects and contains suspicious activity on company computers to reduce malware risk and business disruption.
Dark Web Monitoring: Alerts when employee credentials appear in known breach sources so you can respond quickly.
Safer Web Access Controls: Blocks known malicious websites and risky destinations at the network level (Secure DNS).
Certificate Monitoring: Tracks SSL/TLS certificate expirations to help prevent avoidable outages and browser security warnings.
Foundational Security Policies: Provides standardized baseline security and acceptable-use policies to support governance and compliance readiness.

User Onboarding & Procurement

Powered by our proprietary DAG Tech Setsail technology.

Tailored Onboarding: Our Setsail technology customizes your onboarding process, ensuring that users are fully prepared to begin their roles from day one. This includes tasks such as email setup, data and cloud access, logins, procurement, and configuration of computers, and more.
Seamless Offboarding: Effortlessly remove users from all systems, including any subscriptions they may have had. This guarantees no unexpected charges and prevents unauthorized access.
Computing Environment Design: We create the most productive computing environment for your users by considering their work style, physical workspace, and necessary specifications. We then standardize items and pricing on a shared Bill of Materials (BOM) and procure your technology accordingly.
Zero-Touch Hardware Deployment: We can deploy fully configured in-stock hardware from our staging facilities and ship directly to your office or work-from-anywhere users. Offboarded hardware can be reclaimed and repurposed.
Technology Ordering: Simplify the process of acquiring laptops, monitors, software, and other essentials through our integrated procurement desk, offering competitive pricing.

Technology Guidance & Training

Impactful IT strategy architected by our world-class C-level team.

State of The Technology report: Crafted by our world-class C-level team, our IT strategy ensures your technology aligns with your business objectives.
Technology Training: We provide a range of e-learning courses, from basic to advanced, to empower your users with the best practices for utilizing technology solutions. This includes Microsoft 365, Microsoft Teams, Word, Excel, PowerPoint, Adobe Creative Cloud, Google Workspace, Intuit products, and more.
Security Awareness Training: Our training equips your organization with security awareness, testing members to ensure adherence to cybersecurity policies.
Technology Success Program: Our team continually monitors your services and solicits feedback to drive ongoing improvements, enabling your continued success.

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“We’re not sure what we’d do without A+ Animal! It is an excellent IT support plan which covers everything from computers, to cloud services, and security. The peace of mind we have is priceless, yet we’re still saving money and as we grow we can simply add more seats.”

Anil Melwani,

Partner, JLD Tax and Accounting

A+ Animal serves businesses at every stage of their IT journey.

Start-Ups

Are you an emerging company in need of IT infrastructure? Build a successful IT solution that grows alongside your business.

Business Without IT

Are you currently handling your own IT support without cybersecurity measures in place? Let us take care of all the details so you can concentrate on your core business.

Replacing Outsourced IT

Unsatisfied with your current outsourced IT provider? Simplify your operations and unlock greater benefits by making the switch to A+ Animal.

Replacing In-House IT

Struggling with costly and challenging-to-maintain in-house IT? Opt for A+ Animal’s subscription service, reduce costs, and gain access to comprehensive solutions.

Augment In-House IT

Already have an in-house IT team but looking to enhance their capabilities? Unleash the full potential of your IT team by integrating A+ Animal.

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Promoting Compliance with A+ Animal

Summary

At DAG Tech, we recognize the importance of compliance in today’s regulatory environment, particularly within industries where data protection and security are paramount concerns. A+ Animal is integral to supporting your compliance endeavors, offering essential features and support mechanisms.

Promote Compliance with A+ Animal

A+ Animal plays a pivotal role in promoting compliance through various means:

Robust Security Measures: A+ Animal incorporates advanced security measures to safeguard your sensitive data, ensuring confidentiality, integrity, and availability.

Regular Updates and Maintenance: We continuously update and maintain A+ Animal to address emerging security threats and align with evolving regulatory standards. A+ Animal is designed to support various compliance standards, including:

HIPAA (Health Insurance Portability and Accountability Act)
GDPR (General Data Protection Regulation)
PCI DSS (Payment Card Industry Data Security Standard)
SOC 2 (Service Organization Control 2)

Achieving Comprehensive Compliance

We take utmost care in our communication to ensure clarity and transparency regarding the role of A+ Animal in compliance. While A+ Animal provides essential compliance support, achieving comprehensive compliance may require additional services and strategies.

A+ Animal serves as a cornerstone for compliance efforts, offering essential features and support. For organizations seeking advanced compliance solutions, our CxO services provide tailored strategies and expertise to navigate the complexities of regulatory compliance effectively. We are dedicated to supporting your compliance journey and ensuring your organization’s data security and regulatory adherence are prioritized and maintained.

A+ Animal's Technology Stack

A+ Animal seamlessly integrates industry-leading technology solutions.

A shiny pink gear with eight teeth, reminiscent of a high-tech emblem, featuring a circular hole in the center. It appears three-dimensional, with a glossy finish and reflective surface, much like the precision and polish of professional IT services.

DAG Tech Run: Wild

A+ Animal’s proprietary software which coordinates operation between components of our technology stack.

A spade symbol with a gold outline features a multifaceted diamond in the center, reminiscent of how IT services craft tailored solutions. The diamond, depicted in blue, purple, and red hues against a white background, mirrors the vibrant spectrum of premium IT support options available.

DAG Tech Blackjack

Our proprietary solution to schedule and perform proactive technology maintenance and patch management.

A stylized sailboat icon with a blue-purple hull and a turquoise sail, featuring a geometric, triangular pattern. The sailboat design is minimalistic and modern, reflecting the streamlined efficiency of IT services.

DAG Tech Setsail

Our proprietary setsail.today onboarding platform to ensure timely and accurate onboarding & offboarding.

A turquoise cloud icon with a circular arrow underneath, indicating a sync or refresh operation, symbolizes seamless it services. The arrow forms part of the clouds outline, suggesting movement or connection for efficient it support. The background is transparent.

AvePoint Cloud Backup

Cloud-to-cloud backup and storage for Microsoft 365 or Google Workspace data.

A pink umbrella icon, reminiscent of seamless IT support, features a handle forming a V shape. The open umbrella, with its curved canopy and pointed top, reflects simplicity against a plain white background.

Avanan Email Protection

Protects against email security threats.

Illustration of a brain with sections in vibrant colors—red, orange, yellow, green, and blue—surrounding a gray central area. The vivid sections suggest different brain regions, much like how IT services organize complex networks.

Bigger Brains

Straightforward educational courses and e-learning, covering many softwares and programs.

Cloudflare DNS security

Protects domain information from cyberattack.

ConnectSecure Vulnerability Management

Provides NIST-level identification of cybersecurity risks.

Datto RMM

Remotely secure, monitor, and manage endpoints.

A green circle with a white shield icon inside represents robust IT support. The shield is divided into four quadrants, emphasizing the comprehensive protection IT services provide, with the top left and bottom right quadrants filled for added security.

DMARCLY SPF, DKIM, and DMARC Email Security

Help stop email spoofing, phishing, spam, compromise, and ransomware.

Fluxguard

Watches over your website and detects unwanted changes.

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N-able Passportal

Stores admin logins, licensing information, and necessary resource locations to ensure optimal credential management and fast responses.

Paessler PRTG

Monitor your IT infrastructure.

SentinelOne

Singularity Control Endpoint Detection and Response (EDR) for computer anti-virus, anti-malware

Snipe-IT

Track technology inventory with this Technology Asset Management (TAM) software.

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Usecure

Cybersecurity policy training and phishing assessment.

FAQ

What would A+ Animal cost if the services were purchased individually?

A+ Animal encompasses over $500 worth of services per user, delivering savings exceeding 60%.

What's the Story Behind A+ Animal's Name?

We constructed our IT service stack using top-notch A+ technology solutions, and it’s a beast in performance!

What Company Sizes Benefit from A+ Animal?

A+ Animal suits a wide spectrum of businesses, from small enterprises with ten employees to larger corporations with thousands.

What kind of On-site IT Support does A+ Animal provide?

A+ Animal provides on-site support for network devices down.

How is Support Accessible?

Support can be accessed through email or phone submission.

Where is Your Team Located?

DAG Tech is headquartered in the USA. Our global team ensures around-the-clock monitoring and support.

Are Virtual CxO services included?

A+ Animal includes foundational policy development and quarterly State Of The Technology reporting. It is extensible by our full hourly-based CxO Program.

Are Projects Included?

Projects are not included with A+ Animal and provided through Project Agreements. See more information on the A+ Animal project Reasonable Use Policy (RUP) here.

What Contract Durations are Available?

A+ Animal offers flexibility with month-to-month, 1-year, and 3-year subscription formats.

What Payment Methods Are Accepted for A+ Animal?

A+ Animal can be conveniently paid for through our automated billing platform, accepting ACH and credit card payments.

Is Invoicing Available for A+ Animal?

A+ Animal is priced competitively and managed efficiently, streamlining the process with automated billing. As a result, there’s no need for traditional invoicing and collection procedures, but we do provide receipts for services rendered.

Are customized contracts available for A+ Animal?

A+ Animal is priced competitively and managed efficiently, streamlining the process with standardized terms. As a result, we don’t offer customization changes or modifications to the Terms & Conditions or SLA.

A+ Animal, a powerful yet easy to use IT support plan

A+ Animal Service Level Agreement (SLA) and Reasonable Use Policy (RUP)

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