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Technical Competencies

The Full IT StackforModern Business

Explore every technology, platform, and framework we deploy and support — from productivity cloud administration to managed SOC operations to legacy system support spanning four decades. Backed by managed IT, managed cybersecurity, cloud, and compliance services from our New York City headquarters.

100+
TECHNOLOGIES
20+
PLATFORM PARTNERS
8
CERTIFICATIONS
24/7
OPERATIONS
27 yrs
ESTABLISHED 1999
MSP Capabilities

Every Technology Category a Modern MSP Needs to Deliver

Our complete IT capabilities matrix — fourteen IT services categories spanning productivity, infrastructure, operations, modern stacks, legacy, and cybersecurity. Every category staffed, certified, and operationally fluent across our full MSP technology stack. Delivered through managed IT services, IT support, strategic projects, and digital transformation engagements.

EMAIL · DOCS · COLLABORATION

Productivity Cloud

Microsoft 365: Business Basic / Standard / Premium, E3, E5, F1, F3 — see Microsoft 365 plans

Apps: Exchange, SharePoint, OneDrive, Teams, Loop, Planner, Bookings

Power Platform: Power BI, Power Apps, Power Automate, Copilot Studio

AI & compliance: Microsoft Copilot, Purview, Defender for O365

Workplace tooling: Printix, Exclaimer, Adobe Acrobat Pro

Alternates: Google Workspace (workspace.google.com), Box, Dropbox Business, ShareFile
VOIP · UCAAS · UNIFIED COMMS

Communications & Collaboration

Cloud voice: 8×8 (8×8.com), Microsoft Teams Phone, Zoom Phone, RingCentral, Dialpad

DAG Tech voice: VoIP Silver, Seven Gems PBX

IP phones: Polycom, Yealink, Cisco IP, Snom

Voice infrastructure: SIP trunking, e911, FreePBX, 3CX, Asterisk

Cloud fax: RingCentral Fax, eFax, Concord, Faxage

Conference room AV: Logitech, Poly Studio, Neat, Teams Rooms, Zoom Rooms
RMM · MDM · PATCH MANAGEMENT

Endpoint Management & Patching

Windows fleet: Microsoft Intune, Endpoint Manager, Windows Autopilot, SCCM

Apple fleet: Apple Business Manager, Jamf Pro, Mosyle, Kandji

RMM platforms: Datto RMM, NinjaOne, ConnectWise Automate, N-able

Patching & assets: Third-party patching, OS updates, Lansweeper

DAG Tech proprietary: Blackjack, TS4, Setsail onboarding

Mobile: Android Enterprise, supervised iOS, mobile threat defense
IAAS · PAAS · MIGRATION

Cloud Infrastructure

Microsoft Azure: VMs, AVD, Windows 365, Sentinel, Storage, Backup

Amazon AWS: EC2, S3, RDS, Lambda, CloudFront, Route 53

Other clouds: Cloudflare, Oracle Cloud, Linode (Akamai), DigitalOcean
HYPERVISORS · CONTAINERS · HARDWARE

Servers & Virtualization

Windows Server: 2025, 2022, 2019, 2016

Linux: Ubuntu LTS, RHEL, Rocky, Debian, SUSE, AlmaLinux

Hypervisors: VMware vSphere, Hyper-V, Proxmox VE, Nutanix AHV

Containers: Docker, Kubernetes, Podman, Docker Swarm

Hardware: Dell PowerEdge, HPE ProLiant, Cisco UCS, Supermicro — see technology procurement
SD-WAN · ZERO TRUST · WI-FI

Networking & Connectivity

Firewall / UTM: Fortinet FortiGate (fortinet.com), Palo Alto, Cisco, Meraki MX

Switching / Wi-Fi: Ubiquiti UniFi (ui.com), Meraki, Aruba, Wi-Fi 6/6E/7

SD-WAN / SASE: FortiGate, Meraki, Cato, Cloudflare Magic WAN

Zero Trust: Todyl, Cloudflare Access, Cisco Umbrella, Zscaler

Architecture: VLAN segmentation, IPv4/IPv6, fiber, 5G failover
IMMUTABLE · BCDR · RANSOMWARE

Backup, Storage & Disaster Recovery

SaaS backup: CloudBerry, Axcient x360Cloud (axcient.com), Veeam for M365

Immutable cloud: Wasabi, Backblaze B2, Azure Blob, AWS S3

On-prem: Synology, NAS/SAN architecture, LTO tape

Planning: RTO/RPO design, restore validation, ransomware resilience
PSA · DOCUMENTATION · MONITORING

IT Operations & Reporting

Living tech reports: State of the Technology (DAG Tech proprietary)

IT documentation: IT Glue, Hudu, Confluence, runbooks

PSA & ticketing: Autotask, ConnectWise Manage, HaloPSA, ServiceNow

Monitoring: Datadog, PRTG, Auvik, SolarWinds, New Relic

Service standards: SLA dashboards, KPI tracking, Clarity IT SLA, quarterly business reviews
CDN · CMS · SSL

Web, Hosting & DNS

DNS hosting: DAG Tech DNS Hosting, Cloudflare DNS, AWS Route 53

CDN / DDoS: Cloudflare, AWS CloudFront, Akamai, Fastly

SSL / TLS: Let's Encrypt, DigiCert, Sectigo lifecycle

CMS administration: WordPress, Drupal, Shopify, Squarespace, Webflow

Hosting: WP Engine, Kinsta, Cloudways, AWS Lightsail
BI · DATA WAREHOUSE · ETL

Data, Analytics & Business Intelligence

BI platforms: Microsoft Power BI, Tableau, Looker, Qlik, Domo

Data warehouses: Snowflake, Microsoft Fabric, Azure Synapse, BigQuery

ETL / integration: Fivetran, Stitch, Airbyte, Azure Data Factory

Analytics: Google Analytics 4, Microsoft Clarity, Mixpanel
GENERATIVE AI · WORKFLOW · AGENTS

AI, Automation & Emerging Tech

Microsoft AI: Copilot for M365, Copilot Studio, GitHub Copilot

Workflow automation: Power Automate, Zapier, Make, n8n

Agentic AI: Model Context Protocol (MCP) servers, custom agents

AI governance: Tenant config, DLP, sensitivity labeling, prompt governance — see our AI consulting practice
EOL · MIGRATION · ISOLATION

Legacy & End-of-Life Support

Legacy server OS: Server 2000–2012, Windows NT, Novell Netware

Legacy desktop: Windows XP, 7, 8, Vista, classic Mac OS

Legacy email: Exchange 2003–2019, Lotus Domino, BES

Legacy database / ERP: SQL 2005–2014, FoxPro, Pentagon2000, Peachtree

Legacy backup: BackupExec, ArcServe, EMC Retrospect, DoubleTake

Migration planning with compensating security controls — see digital transformation and strategic IT projects
EDR · SOC · ZERO TRUST

Cybersecurity & Threat Defense

Email security: Avanan, Proofpoint, Mimecast, Defender for O365

SIEM / SOAR: Microsoft Sentinel, Blumira, Wazuh, Splunk

Vulnerability & pentesting: Nessus, Rapid7, Qualys, Tenable, Kali Linux

Phishing & training: X-Phish, KnowBe4, uSecure

Threat intel & IR: Dark web monitoring, incident response, forensics — managed cybersecurity
IAM · MFA · SSO · PAM

Identity & Access Management

Microsoft identity: Entra ID, Conditional Access, Identity Protection, PIM

Unified directory: JumpCloud for mixed-OS environments

SSO / MFA: Okta, Auth0, OneLogin, Duo

Privileged access: CyberArk, BeyondTrust, Delinea

Compliance frameworks: NIST 800-53, CMMC, SOC 2 — see compliance services

Identity threat detection: ITDR for finance, healthcare, DIB
Trusted By

Organizations That Depend On Us

World Health Organization
BASF
Interos
Wagamama
NYC Dept. of Education
National Urban League
Parragon
letgo

Across financial services, healthcare, legal, government, education, and media — see industries served.

Common Questions

What Buyers Ask Before Signing

01 ——

Why publish a Technical Competencies page?

Most managed service providers list a few logos and call it a day. This page is the inverse — a transparent inventory of every platform, vendor, and framework we deploy and operate, organized into the fourteen categories that make up a modern IT stack. If you're evaluating us for a transition, RFP, or a complex environment with legacy systems, this is the document we'd hand you anyway. Pair it with our company profile and industries served to get the full picture.

02 ——

Are you Microsoft- or Google-aligned, or vendor-agnostic?

Vendor-agnostic by design. Roughly 80% of our base runs on Microsoft 365 — that reflects market reality, not a preference — and we operate Google Workspace, Apple-first environments via Apple Business Manager, and hybrid stacks daily. We pick the platform that fits the business, not the platform that fits our certifications. If you're weighing platforms before committing, our CxO advisory or IT assessment services are the right starting point.

03 ——

Do you support legacy systems other MSPs won't touch?

Yes. We still operate Windows Server 2003-era environments, FoxPro databases, classic Exchange, and BlackBerry Enterprise Server installs for clients whose business-critical applications haven't migrated. Where appropriate we build a path to modern equivalents through digital transformation or strategic IT projects — and where the application is locked, we run it safely with compensating controls until the business is ready to retire it.

04 ——

Which cybersecurity stack do you standardize on?

Our default secure baseline is SentinelOne (EDR), Microsoft Defender or Avanan (email), Microsoft Sentinel or Blumira (SIEM), and our own X-Phish for phishing assessment — all monitored 24/7 through X-SOC. We're not locked in: clients running CrowdStrike, Huntress, Mimecast, or Proofpoint stay on those platforms when there's a reason to. Full breakdown on the managed cybersecurity page.

05 ——

Are you compliance-ready for HIPAA, SOC 2, CMMC?

Yes. We deliver compliance-aligned managed IT for healthcare (HIPAA), financial services (SOC 2, FINRA, SEC), government contractors and DIB (CMMC Level 2 via our Mongoose tier), and education (FERPA). Frameworks are implemented and maintained year-round, not stood up in a panic two weeks before audit. See our compliance services for the full framework matrix, or browse industries served.

06 ——

How do you handle AI and emerging technology?

Carefully. We deploy Microsoft Copilot, Anthropic Claude, ChatGPT Enterprise, and Google Gemini in client environments with proper tenant configuration, sensitivity labeling, and data loss prevention from day one. We build custom automation through Power Automate, Zapier, Make, and n8n, and develop agentic systems on top of Model Context Protocol (MCP). AI without governance creates more problems than it solves — that's the discipline we lead with. See our AI consulting practice for engagement options.

07 ——

Do you do hardware procurement and vendor management?

Yes — through our e-store and direct relationships with every major distributor. Dell, HPE, Cisco, Apple, Fortinet, Ubiquiti, and the full networking and security ecosystem. Consolidated invoicing, enterprise pricing, and full lifecycle tracking are part of every managed engagement — not a separate billable line item. Read more about technology procurement.

08 ——

Where do I start?

Tell us about your environment. Request IT services or browse our IT plansA+ Animal (comprehensive), Diamond IT (value), Clarity IT SLA (time-based), or IT Team-as-a-Service for staff augmentation. We'll respond within one business hour with an environment review and a custom proposal. If you're early-stage and need leadership-level guidance before tooling, our CxO advisory practice or fractional CTO engagements are the right entry points.

Get Started

Ready to See What We Can Deploy?

Tell us about your environment. We respond within one business hour with a custom IT services proposal.




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