Managed IT at a value price
Diamond IT is a flat-rate managed IT services plan built around support and technology management. You pay one fixed price per user per month. DAG Tech runs your helpdesk, manages your computers and cloud services, and onboards and offboards your people.
Choose Base for unlimited support and management, or Pro to add proactive maintenance, network monitoring, endpoint protection and on-site response when your network goes down. No per-ticket fees and no hourly meter for support.
Choose Diamond IT Base or Pro
Both levels include unlimited support and full management of your technology. Pro adds the proactive and protective layer most organizations want on every device.
DiamondIT Base
Unlimited support and technology management for every user.
- 24/7/365 remote helpdesk, unlimited requests
- Dedicated support team and automated resolutions
- Endpoint management and monitoring (RMM)
- Microsoft 365 and SaaS management
- Setsail™ onboarding and offboarding
- IT procurement desk
- Technology Success Program with a dedicated manager
- SLA performance reporting
DiamondIT Pro
Everything in Base, plus proactive maintenance, network and endpoint protection.
- Everything in Base, plus
- Managed endpoint detection and response (EDR)
- Patch management with Blackjack™
- Network management and monitoring
- On-site response for network outages
- Technology asset management
- Secure DNS filtering
- Domain registration and SSL certificate monitoring
Diamond IT Base vs. Pro vs. A+ Animal™
Every DAG Tech flat-rate plan includes unlimited support. The difference is how much protection, training and strategy comes with it. Set your users and term to see your price.
| What's included | |||
|---|---|---|---|
| Monthly total | $4,40050 users | $5,30050 users | $7,90050 users |
Need security, backup and compliance built in?
A+ Animal™ adds email threat filtering, backup, vulnerability and dark web scanning, identity threat detection, security training and a quarterly State of The Technology™ assessment for $52 more per user than Diamond IT Pro.
Prices are per user per month from our online checkout and step down as your user count grows. 1,000 or more users? Contact us for pricing.
What the flat rate covers, and what you can add
Day-to-day IT is in the plan. Dedicated hours, projects and deeper security are added up front, so nothing shows up as a surprise.
In the monthly price
- All remote support and helpdesk requestsNo ticket caps, no hourly billing
- Management of every computer and cloud app
- User onboarding, offboarding and the procurement desk
- Technology Success Program and SLA performance reporting
- Pro: network monitoring, EDR, patching and secure DNS
- Pro: on-site response for network outages
Available as upgrades and add-ons
- Security, backup, training and strategyUpgrade to A+ Animal™ for the complete plan
- 24/7 managed SOCAdd X-SOC™ for round-the-clock security analysts, investigation and containment
- Dedicated engineering hoursScheduled on-site visits or reserved senior engineering time with Clarity IT™
- ProjectsMigrations, office moves and new builds, scoped under a Project Agreement
- Hardware and software purchasesSourced and priced through the included procurement desk
Why a flat rate works better
A single per-user price changes how your IT gets run, not just how it gets billed.
A budget that doesn't move
Your IT cost changes only when your headcount does, not with every outage or busy month.
Nobody waits to ask for help
Requests are unlimited, so your people report small issues early instead of living with them.
We're paid to prevent problems
We do better when things don't break, so we invest in monitoring and automation for you.
Pay for the level you need
Start on Base, move to Pro or A+ Animal™ as your needs grow. Your team and setup stay the same.
One team, one answer
One team owns every service in the plan, so there's no vendor finger-pointing.
No tools to manage
We license, integrate and run the tools in your plan. You get one bill and no admin consoles.
From sign-up to fully supported
Sign up
Pick Base or Pro, your users and term online, or contact us first with questions.
Onboard
We document your environment, deploy our tools and enroll every user through Setsail™.
Run
Helpdesk and management run 24/7/365 under the flat rate. Pro adds patching and monitoring.
Improve
Your Technology Success Manager tracks SLA performance and your feedback to keep improving.
Built for every stage of your IT
Start-ups
Get IT that grows with you from the first hire, at a price that fits early budgets.
Businesses without IT
Stop doing it yourself. We handle the details so you can run the business.
Replacing an outsourced provider
Unhappy with your current MSP? Switch to one clear plan and one price.
Replacing in-house IT
Trade the cost and turnover of an internal department for a full team on subscription.
Augmenting in-house IT
Give your IT staff 24/7 helpdesk coverage and tooling without adding headcount.
Need security & compliance built in?
Regulated or security-sensitive? A+ Animal™ includes the full security and training suite.
The platform behind Diamond IT
DAG Tech platforms
Our own software coordinates the tools in your plan, automates routine fixes and tracks every onboarding and offboarding.
Leading tools, managed for you
We choose, license and run each tool, so you never manage the subscriptions yourself.
Diamond IT questions, answered
What's the difference between Diamond IT Base and Pro?
Both include unlimited 24/7/365 support, management of your computers and cloud apps, Setsail™ onboarding and offboarding, the IT procurement desk and the Technology Success Program. Pro adds managed endpoint detection and response, Blackjack™ patch management, network management and monitoring, on-site response for network outages, technology asset management, secure DNS filtering, and domain and SSL certificate monitoring.
How much does Diamond IT cost?
Diamond IT Base runs $99 to $85 per user per month on a 1-year contract and $94 to $80 on a 3-year contract, depending on your number of users. Diamond IT Pro runs $120 to $99 on a 1-year contract and $115 to $94 on a 3-year contract. The more users you have, the lower the per-user rate.
How is Diamond IT different from A+ Animal™?
Diamond IT focuses on support, technology management and onboarding. A+ Animal is our comprehensive plan: it includes everything in Diamond IT Pro plus email threat filtering, Microsoft 365 or Google Workspace backup, vulnerability and dark web scanning, DMARC management, identity threat detection and response, technology documentation, security policies, security awareness and phishing training, an executive VIP line and a quarterly State of The Technology™ assessment.
Can I upgrade later?
Yes. You can move from Base to Pro, or from Diamond IT to A+ Animal™, as your needs grow. Your team and setup stay in place.
Is on-site support included?
Diamond IT Pro includes on-site response for network outages. On Base, on-site response for a network emergency is billed hourly with a 4-hour minimum. Scheduled on-site visits and dedicated engineering time are available as a Clarity IT™ add-on.
How fast does the helpdesk respond?
Our helpdesk is staffed 24/7/365, and our average response time is 8 minutes.
Are projects included?
No. Projects such as migrations, office moves and new builds are scoped and quoted under a Project Agreement, following the Diamond IT Reasonable Use Policy in our terms and conditions.
What size organizations use Diamond IT?
Diamond IT fits organizations from about five users to large companies with thousands. You add or remove seats as you grow.
What contract terms are available?
1-year and 3-year. The 3-year term carries a lower per-user rate.
How do I sign up and pay?
Subscribe online with the Sign up now button: choose your level, number of users and term, and pay by ACH or credit card through our automated billing platform. You receive a receipt each billing cycle.
Where is your team located?
DAG Tech is headquartered in the USA. Our team provides around-the-clock monitoring and support.
Can the contract be customized?
Diamond IT uses standard terms under our Master Service Agreement and the Diamond IT SLA so we can keep the price low and the service consistent.
Request IT services
Questions about Diamond IT™?
Not sure whether Base, Pro or A+ Animal™ fits? Tell us about your organization. Our team reviews every request and gets back to you within 1 business day.
Ready now? Sign up online.
Sent with your request: Diamond IT Pro · 50 users · 3-year contract
About DAG Tech Diamond IT™
Diamond IT™ is DAG Tech’s value flat-rate IT support plan. For one fixed price per user per month, it covers a 24/7/365 IT helpdesk with an 8-minute average response, endpoint management and monitoring, Microsoft 365 and SaaS management, Setsail™ user onboarding and offboarding, an IT procurement desk, and a Technology Success Program with SLA performance reporting.
Diamond IT comes in two levels. Diamond IT Base covers unlimited support and technology management. Diamond IT Pro adds managed endpoint detection and response (EDR), Blackjack™ patch management, network management and monitoring, on-site response for network outages, technology asset management, secure DNS filtering, and domain and SSL certificate monitoring. Pricing starts at $80 per user per month on a 3-year contract, with 1-year and 3-year terms.
Organizations that need security, backup, compliance support and quarterly IT strategy included can step up to A+ Animal™, DAG Tech’s comprehensive managed IT plan. DAG Tech provides flat-rate managed IT services to organizations in New York, Washington DC, Los Angeles, Boston, Chicago, Miami, San Francisco and other cities. Compare all flat-rate IT plans.