Managed IT Servicesfrom aFlat-Rate MSP
DAG Tech is a managed IT services provider that runs your entire technology environment for one flat monthly rate: a 24/7 helpdesk, proactive monitoring and patching, built-in cybersecurity, backups, and on-site engineers when you need hands.
Custom proposal within 1 business day · No obligation
The Short Answer
What Are Managed IT Services?
Managed IT services are the outsourced, proactive management of a company's technology by a managed service provider (MSP). Instead of paying per ticket when something breaks, you pay a flat monthly rate and the MSP monitors, patches, secures, and supports every user, device, and cloud account before problems reach your team.
Who Managed IT Services is for
- Companies with no in-house IT that need a complete IT department
- IT managers who need after-hours coverage and a helpdesk behind them
- Multi-office firms that want one provider across every city
- Leaders tired of break-fix invoices and unpredictable IT spend
Switching Providers?
6 Signs It's Time to Switch Managed IT Providers
If any of these sound familiar, your current IT setup is costing you more than its invoice.
Tickets sit for hours
The fix: Our helpdesk averages an 8-minute response, 24/7, and engineers answer, not a call center.
You're billed every time something breaks
The fix: One flat monthly rate with unlimited support and $0 per-ticket charges.
Security is sold as an add-on
The fix: Endpoint protection, email security, and MFA are part of our core managed IT service.
One person holds all the passwords
The fix: We document every system and credential so your IT never depends on one person.
Your provider can't cover your other offices
The fix: On-site engineers across the US, Canada, the UK, and Australia under one agreement.
Nobody shows you a plan
The fix: A quarterly Performance Report covers uptime, security posture, spend, and the roadmap.
What's Included
What Our Managed IT Services Include
Delivered by DAG Tech engineers under one agreement and one accountable team.
Fully Managed IT
Your complete IT department: helpdesk, infrastructure, security, projects, and vendors under one agreement.
Co-Managed IT
We work beside your internal IT staff, taking the ticket queue, after-hours coverage, and escalations.
24/7 Helpdesk
Phone, email, chat, and portal support any hour, with an 8-minute average response.
Monitoring & Patch Management
Servers, workstations, and networks watched around the clock, with Blackjack™ patching on schedule.
Built-In Cybersecurity
EDR, email filtering, MFA, and phishing training included, with X-SOC™ available for 24/7 SOC coverage.
Backup & Disaster Recovery
Servers, Microsoft 365, and Google Workspace backed up, with restores tested, not assumed.
Microsoft 365 & Cloud Management
Tenant administration, licensing, Intune, and security for Microsoft 365, Google Workspace, and Azure.
Onboarding & Offboarding
Setsail™ provisions accounts, devices, and access on day one and revokes them the day someone leaves.
Vendor & Asset Management
We deal with carriers, software vendors, and warranties, and track every device you own.
How It Works
Fully Managed in 2–4 Weeks
Switching providers shouldn't mean downtime. Here's exactly what happens after you sign.
- Week 1
Discovery & Documentation
We inventory every user, device, license, and vendor and document your network, so nothing depends on one person's memory.
- Weeks 2–4
Onboarding & Handoff
Monitoring, Blackjack™ patching, security, and backups go live. We handle the transition with your current provider directly.
- Go-Live
Your Team Gets Support
One number, one portal, one named account team. Our helpdesk averages an 8-minute response, 24/7.
- Every Quarter
Performance Report
A quarterly review of tickets, uptime, security posture, and spend, plus the roadmap for the next 90 days.
Plans & Pricing
How Much Do Managed IT Services Cost?
Managed IT services are a flat monthly rate per user with unlimited support and no per-ticket charges. Your price depends on three things:
Users & devices
Priced per user on a flat monthly rate, so cost scales with your headcount, not your problems.
Security & compliance needs
HIPAA, CMMC, NYDFS 500, or SOC 2 readiness can add controls and reporting to your plan.
Fully managed or co-managed
Replacing an IT department costs more than backing up an internal team; you only pay for your scope.
Full side-by-side breakdown: compare flat-rate IT plans
Choose your coverage
ComprehensiveA+ Animal™
Managed IT, cybersecurity, unlimited helpdesk, onboarding, and a named account team on one flat monthly rate.
ALL-INCLUSIVE MANAGED IT →
Value PlanDiamond IT™
Core managed IT, monitoring, and helpdesk for smaller offices that want dependable support without a long contract.
LEARN MORE →
Time-Based SLAClarity IT™
A time-based SLA for teams that want guaranteed engineering hours instead of a fully managed plan.
LEARN MORE →Month-to-month, 1-year, and 3-year terms · Proposal within 1 business day
GET STARTED
Get Your Managed ITProposal
Tell us about your business. A senior engineer reviews every request and sends a custom managed IT services proposal within one business day.
- Custom proposal within 1 business day
- No obligation, no pressure
- Month-to-month, 1-year, or 3-year terms
- A+ BBB rated · 4.6★ on Google
Compare Your Options
Managed IT Services vs. In-House IT vs. Break-Fix
| Feature | DAG Tech Managed IT | In-House IT Hire | Break-Fix IT |
|---|---|---|---|
| Monthly cost | Flat, predictable | Salary + tools + turnover | Unpredictable, per incident |
| Coverage | 24/7/365 | Business hours | When they can fit you in |
| Approach | Proactive monitoring | Depends on one person | Reactive only |
| Security | Included in core service | Separate budget | Rarely included |
| Depth of expertise | Full engineering bench | One generalist | Varies by technician |
Industries We Serve
Managed IT Services by Industry
The same accountable team, tuned to the compliance and uptime demands of your industry.
Managed IT Services for Law Firms
Document management, e-discovery support, and client confidentiality for firms that bill by the hour.
Managed IT Services for Healthcare & Medical Practices
HIPAA-ready managed IT for practices, clinics, and business associates handling patient data.
Managed IT Services for Financial Services
SEC, FINRA, and NYDFS 500-aligned IT for advisors, funds, and accounting firms.
Managed IT Services for Nonprofits
Enterprise-grade IT on a nonprofit budget, including Microsoft nonprofit licensing.
Managed IT Services for Biotech & Life Sciences
Secure, scalable infrastructure for research data, lab systems, and intellectual property.
Managed IT Services for Real Estate & Professional Services
Fast, mobile-ready IT for brokerages, property managers, and consulting firms.
Where We Work
Managed IT Services Near You
Remote support everywhere, plus on-site engineers in every city below. Each location page has the local office, service area, and reviews.
Why DAG Tech
The Managed IT Services Partner Businesses Trust
“Amazing IT Firm — the best in NYC!!!”Kadeem F.DAG Tech Client · Verified Google Review
“DAG has been the exclusive IT and VOIP provider for my CPA/tax firm for several years now. Switching to them was one of the best decisions.”Anil M.DAG Tech Client · Verified Google Review
FAQ
Managed IT Services: Frequently Asked Questions
What do managed IT services include?
Managed IT services from DAG Tech include a 24/7 helpdesk, proactive monitoring and patching, managed cybersecurity, Microsoft 365 and Google Workspace administration, backup and recovery, vendor management, and quarterly strategy reviews, all on one flat monthly rate with unlimited support.
How much do managed IT services cost?
Managed IT services are priced per user or per device on a flat monthly rate. Your price depends on headcount, security and compliance requirements, and whether you need fully managed or co-managed IT. Request a proposal and you'll have a custom quote within one business day.
What is the difference between managed IT services and IT support?
IT support fixes problems after they happen. Managed IT services prevent them: the MSP monitors, patches, and secures your systems continuously and owns the outcome, with helpdesk support included. Most businesses outgrow ad hoc IT support once downtime starts costing billable hours.
What is co-managed IT?
Co-managed IT is a partnership where DAG Tech works alongside your internal IT staff. We typically take the helpdesk queue, after-hours coverage, security monitoring, and specialist escalations so your team can focus on strategy and projects.
Are managed IT services worth it for a small business?
Yes, for most businesses with 10 or more employees. A flat monthly rate replaces unpredictable break-fix bills and costs less than one in-house IT hire, while giving you 24/7 coverage, cybersecurity, and a full engineering team instead of one generalist.
Do you require a long-term contract?
No. Managed IT agreements run month-to-month, one year, or three years. Longer terms lower the monthly rate, but month-to-month is available if you want to see the service before committing.
How long does it take to switch managed IT providers?
Onboarding takes two to four weeks: discovery, documentation, security and monitoring deployment, then handoff to your account team. We coordinate directly with your current provider, and agreements run month-to-month, one year, or three years.
What areas does DAG Tech serve?
DAG Tech supports businesses remotely everywhere and dispatches on-site engineers in New York, Washington DC, Boston, Miami, Chicago, Austin, Phoenix, Los Angeles, San Diego, San Francisco, Toronto, London, and Sydney, all under one agreement.
IT That Answers in 8 Minutes
Tell us what you need. A senior engineer will send a custom proposal within one business day.
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Learn More About Managed IT Services
About DAG Tech Managed IT Services
DAG Tech is a managed service provider (MSP) delivering managed IT services to small and mid-sized businesses across the United States, Canada, the UK, and Australia. Our fully managed and co-managed IT services cover the 24/7 helpdesk, network and server management, endpoint monitoring and patching, Microsoft 365 and Google Workspace administration, backup and disaster recovery, and cybersecurity, all for one flat monthly rate with no per-ticket billing.
Businesses switch to DAG Tech when their IT provider stops responding, bills for every ticket, or treats security as an upsell. Our helpdesk averages an 8-minute response, engineers dispatch on-site the same business day in our metros, and every client gets a named account team and a quarterly Performance Report. Find managed IT services in New York City, or near you in Washington DC, Los Angeles, and our other locations.
Our security baseline follows the NIST Cybersecurity Framework and we manage Microsoft 365. Ready to talk? Request IT services and a senior engineer will send a custom proposal within one business day.