Co-Managed IT Services

How DAG Tech Co-Managed IT Services Seamlessly Integrate with In-House Teams and Existing Providers

Organizations IT needs often outpace the capacity of a single internal team or external provider. That’s where co-managed IT services come in—a flexible, collaborative support model that combines the strengths of DAG Tech with your existing IT resources. Whether you already have an internal IT team or are working with another third-party provider, DAG Tech delivers seamless co-management that enhances productivity, ensures operational continuity, and strengthens your technology environment without conflict or confusion.

What Are Co-Managed IT Services?

Co-managed IT services refer to a partnership structure where a Managed Service Provider (MSP) like DAG Tech shares responsibilities with either:

• An internal IT department
• Another outsourced IT vendor or MSP

Rather than replacing existing resources, DAG Tech enhances them—providing support where it’s needed, leadership as best required, filling capability gaps, and offering redundancy or escalation for critical issues. It’s a win-win that allows your organization to scale IT support without disruption.

When Do Co-Managed IT Services Make Sense?

Co-managed IT services are ideal in situations such as:

1. You have a third-party MSP but need DAG Tech to handle specific locations or time zones, infrastructure, security, or strategic planning
2. You have an internal or in-house IT team that handles day-to-day operations but needs help with advanced or after-hours support, projects, cybersecurity, subject matter experts (SME), or escalations
3. You’re transitioning between MSPs and want overlap and continuity
4. Your organization is growing quickly and current IT resources are stretched thin

What Does Co-Management with DAG Tech Look Like?

We start every co-managed engagement with a collaborative discovery and alignment process.

We identify:

• What IT responsibilities exist today and which services are provided?
• Collectively, what is the best way to situate support and services in the best interest of the client?
• Who currently owns each area (in-house, external vendor, or no one)?
• Where support is needed (backups, helpdesk, cloud, cybersecurity, documentation, etc.)?
• How communication, escalation, and visibility should be handled?

Then, we create a customized co-management plan that:

• Assigns primary/secondary responsibility for each system or process
• Establishes shared documentation and communication channels
• Ensures mutual visibility via reporting dashboards and shared ticketing workflows
• Respects and reinforces the existing team’s strengths

Real Co-Managed Scenarios We Support

Here are examples of how DAG Tech supports real-world co-managed requirements:

1. DAG Tech in specific locations + Another Third-Party MSP focused on specific locations

• The third-party MSP handles all issues and end users at the client’s Tokyo location
• DAG Tech supports issues and users at the New York, Washington DC, and Los Angeles locations
• Shared documentation and playbooks avoid duplicated effort or conflicting changes

2. DAG Tech + Another Third-Party MSP with specific technical roles

• A specialized cloud vendor manages Microsoft Azure services
• DAG Tech supports user devices, networking, helpdesk, and general security operations
• Shared documentation and playbooks avoid duplicated effort or conflicting changes

3. Internal/In-House IT + DAG Tech Escalation/Subject Matter Experts

• The client manages their own internal ticketing and simple requests
• DAG Tech serves as a Level 2/3/SME escalation point and manages complex systems or specialty requirements

4. Internal/In-House IT + DAG Tech Capacity

• The client manages their own internal ticketing and simple requests, but there is too much volume to handle in-house
• DAG Tech augments support capacity with additional, highly scalable resources

5. Internal/In-House IT + DAG Tech Extended Time Zone Support

• The client manages their own internal ticketing and local time zone support
• DAG Tech provides support beyond the local time zone support, up to 24/7/365 as needed

6. Internal/In-House DevOps + DAG Tech

• The client’s internal team handles technical product development or devops and business-specific applications
• DAG Tech provides all IT support, helpdesk, onboarding processes, managed services, patch management, cybersecurity, and compliance
• Monthly coordination meetings ensure alignment and forward planning

Smooth Collaboration—Not Competition

A common concern we hear is: “Will our current provider or internal team feel threatened?”

The short answer: No. DAG Tech’s co-managed structure is designed to eliminate tension, not create it. We:

• Respect all existing relationships and responsibilities
• Follow the guidance and instructions of the client
• Never undercut or undermine other providers or internal staff
• Operate transparently with full visibility and shared goals
• Define clear ownership for all tasks to avoid confusion or duplicated effort

We’re here to compliment your current team, not to compete with them.

How We Ensure It Stays Collaborative

DAG Tech brings professionalism, structure, and diplomacy to every co-managed relationship. We:

• Define shared goals with your business in mind
• Document all scope boundaries and escalation paths
• Maintain open, scheduled communication with both sides
• Establish unified Key Performance Indicators (KPI) so everyone succeeds together

Our philosophy is simple: When the client wins, everyone wins.

Tools and Processes that Enable Co-Management

We utilize industry-leading tools to ensure smooth handoffs, shared visibility, and clear communication:

• Shared access to documentation
• Unified ticketing and escalation workflows using Professional Services Automation platforms
• Tiered support assignment and triage to ensure the right resource handles the right task
• Reporting and KPIs for full transparency

When both parties work in sync with these tools, IT support becomes streamlined, not siloed.

Strategic Benefits of Co-Managed IT Services

• Scalability: Get the coverage and flexibility of a full MSP without losing your internal team’s context or history
• Specialization: Leverage DAG Tech’s advanced cybersecurity, cloud, and automation skills without changing your core team
• Redundancy: Ensure business continuity through shared responsibility and escalation paths
• Focus: Let internal IT or your other MSP focus on what they do best while DAG Tech handles the rest

Why DAG Tech?

DAG Tech has more than 25 years of experience working in complex IT environments with multiple stakeholders. We know how to navigate overlapping responsibilities, prioritize business outcomes, and keep the experience positive for everyone involved.

We make co-management feel like a single, unified support system for your organization—not a patchwork of vendors or internal silos.

Let’s Build a Stronger IT Team Together

If you’re looking to expand your IT support without disrupting what already works, DAG Tech is ready to help. Our co-managed IT support gives you the structure, scale, and expertise you need—without stepping on anyone’s toes.

Contact us today to discuss how we can integrate with your current team or provider to create a stronger, smarter IT support model for your organization.