Blackjack™patch management and proactive IT maintenance
DAG Tech Blackjack™ inventories every asset you run, gives each one a maintenance schedule, and patches, reviews and tests it on that schedule, so problems get fixed before they become downtime or a breach.
Maintenance on a schedule, not on a crisis
Blackjack is a patch management and proactive IT maintenance platform built by DAG Tech. Instead of waiting for something to break, it keeps a living inventory of your computers, servers, network gear, cloud services and security tools, and runs the upkeep each one needs on a fixed schedule.
Every task is logged. Anything that fails, like a patch that won't install or a backup that won't restore, becomes a ticket for a DAG Tech engineer.
What managed patch management covers
What is patch management?
Patch management is the process of finding, testing and installing software and firmware updates across an organization's devices. Patches fix security vulnerabilities and bugs, so applying them on time is one of the most effective ways to prevent breaches.
What is managed patch management?
Managed patch management means a provider runs the whole process for you: inventory, scheduling, installing, verifying and reporting. With Blackjack™, DAG Tech engineers run it on every asset, so your team never chases updates.
What is Patch Tuesday?
Patch Tuesday is the second Tuesday of each month, when Microsoft releases its security updates for Windows and other products. Blackjack rolls those updates into each asset's maintenance schedule, with critical fixes handled sooner.
Is patch management software enough?
Software installs updates, but someone still has to schedule them, check failures, cover firmware and test backups. Blackjack combines DAG Tech's platform with engineers who handle the exceptions.
Reactive IT vs the Blackjack way
Fixing things after they break
- ✕Patches applied when someone remembers
- ✕Problems found when users report them
- ✕Backups assumed to work, never tested
- ✕No record to show auditors or insurers
Fixing things before they break
- ✓Every asset on a maintenance schedule
- ✓Logs and configurations reviewed for drift
- ✓Backups restore-tested on a cadence
- ✓A dated log of every task performed
From inventory to a tested, patched environment
OS, app and firmware updates
Logs, events and config drift
Backups restored, licensing reconciled
Find every asset
Devices, servers, network gear, cloud tenants, security tools and backups.
Assign a routine
A cadence per asset class that fits vendor release cycles and your hours.
Patch, review, test
Updates applied, logs reviewed, backups and systems tested.
Log and escalate
Every result recorded. Exceptions open a ticket for an engineer.
See the schedule and the results
Ten categories, the whole stack
Most patch management stops at Windows updates. Blackjack covers everything your business runs on.
Computers & mobile
Windows, Mac, iOS and Android updates and health checks.
Servers & virtual
Patches, service packs, hypervisors, event log review.
Network devices
Firewall, switch and wireless firmware and config review.
Cloud services
Microsoft 365 and Google Workspace config and licensing.
Security & backup
Security agent health, backup verification and restore tests.
Processes & events
Documented procedures and recurring technology events kept current.
Which DAG Tech plans include Blackjack?
Blackjack is included in the A+ Animal™ and Diamond IT™ Pro managed IT plans. It is not part of Diamond IT Base.
A+ Animal™
All-inclusive managed IT. Blackjack patches every user and device.
Explore A+ Animal™ →Diamond IT™ Pro
Value managed IT with security. Blackjack maintenance is part of Pro.
Explore Diamond IT™ →Diamond IT™ Base
Upgrade to Pro to add Blackjack proactive maintenance.
Patch management questions, answered
What is Blackjack™ patch management?
Blackjack is DAG Tech's managed patch management and proactive IT maintenance platform. It inventories every IT asset, assigns each a maintenance schedule, and patches, reviews and tests it on that schedule, with DAG Tech engineers handling any failures.
What is managed patch management?
Managed patch management is an outsourced service where a provider schedules, installs, verifies and reports on software and firmware updates for you. Blackjack delivers it as part of DAG Tech's managed IT plans.
What does Blackjack patch?
Windows and Mac computers, iOS and Android devices, servers, virtual hosts, firewalls, switches and wireless gear, plus Microsoft 365 and Google Workspace settings. Backups and security tools are tested and reviewed too.
How often should computers be patched?
Most organizations patch workstations at least monthly, aligned with Microsoft's Patch Tuesday, and apply critical security fixes as soon as they are tested. Blackjack sets a cadence per asset class so nothing waits.
How does patch management improve cybersecurity?
Vendors release patches to close known vulnerabilities that attackers actively exploit. Applying them on a schedule removes those attack paths before they can be used.
What is proactive IT support?
Proactive IT support updates, reviews and tests technology before it fails, to reduce unplanned downtime, equipment failures and security gaps. Blackjack is how DAG Tech runs proactive maintenance.
Does Blackjack help with compliance?
Yes. Every patch, review and test is logged with a date, giving auditors and cyber insurers evidence of a defined, preventive maintenance program.
How do I get Blackjack?
Blackjack is included in DAG Tech's A+ Animal™ plan and in Diamond IT™ Pro. A standalone version is in pilot for select MSPs and enterprises; request IT services to ask about it.
Request IT services
Stop gambling on unpatched systems
Tell us about your environment. Our team reviews every request and follows up with next steps.
- ✓Every asset on a maintenance schedule
- ✓Failures become tickets for an engineer
- ✓A dated log for auditors and insurers
Sent with your request: Blackjack
Patch management with Blackjack™ by DAG Tech
Patch management is the first job of Blackjack™, DAG Tech’s managed patch management and proactive IT maintenance service. First, Blackjack builds an inventory of every computer, phone, server, network device, cloud service and backup you run. Then it gives each one a maintenance schedule. After that, it patches, reviews and tests each asset on that schedule.
What is patch management?
Patch management means finding, testing and installing software and firmware updates on your devices. Patches fix security holes and bugs. As a result, installing them on time is one of the best ways to prevent a breach. However, software alone only installs updates. Someone still has to schedule them, check failures, cover firmware and test backups. That is the part our engineers handle.
How Blackjack works
First, we set a patch cadence for each asset class. For example, workstations get weekly updates and firewalls get monthly firmware reviews. We also roll Microsoft’s monthly releases from the Microsoft Security Update Guide into each schedule. In addition, critical fixes go out sooner. Then we review logs and settings for drift and restore-test backups. Finally, Blackjack logs every result, and any failure opens a ticket for a DAG Tech engineer.
Why it matters for security and compliance
Attackers target known holes that vendors have already fixed. Therefore, patch management on a fixed schedule closes those paths before anyone uses them. NIST’s Guide to Enterprise Patch Management Planning (SP 800-40 Rev. 4) treats patching as preventive maintenance, and so does Blackjack. Also, every task carries a date. That way, auditors and cyber insurers can see a real preventive maintenance program.
Who gets Blackjack
DAG Tech includes Blackjack in the A+ Animal™ plan and in Diamond IT™ Pro. In addition, select MSPs and enterprise IT teams can join the standalone pilot. We also run Managed IT Services and IT support, and we offer other DAG Tech products such as Setsail™ IT onboarding. Want to see how it would cover your environment? Request IT services and we will walk you through it.
Reviewed by DAG Tech engineering · Updated November 2026