One plan, one price, everything IT
A+ Animal is a flat-rate managed IT services plan. You pay one fixed price per user per month. In return, DAG Tech runs your helpdesk, manages and secures every computer, phone, cloud app and office network, onboards and offboards your people, and reports on your technology every quarter.
There are no per-ticket fees, no hourly meters for support, and no separate bills for the security tools, backup or training that come with the plan. Add a user and the plan grows with you.
Everything included in the flat rate
Every service below is in the plan for every user. Nothing on this list is an add-on, and nothing is billed by the hour.
IT Support Service Desk
A real team, around the clock, wherever your people work.
Unlimited remote support for every user. No ticket caps, no per-incident fees and no hourly meter. Every request is covered by the flat rate.
- 24/7/365 helpdesk. Any hour, any day, with an 8-minute average response.
- Dedicated support team. Engineers who learn your environment and fix it right the first time.
- Executive VIP line. Priority access and faster resolution for your C-level staff.
- Work-from-anywhere support. Remote and hybrid staff get the same support as the office.
- Automated resolutions. AI-assisted triage resolves many common requests instantly.
- On-site when the network is down. A local technician is dispatched to restore a network outage at no extra charge.
Managed Services
Your core technology, monitored and maintained before it breaks.
SaaS Solutions ManagementINCLUDED
Microsoft 365, Google Workspace and your other SaaS apps configured, secured and kept to a consistent baseline.
Endpoint Management & MonitoringINCLUDED
Windows and Mac computers, iPhone and Android devices kept configured, healthy and monitored.
Network Management & MonitoringINCLUDED
Our Network Operations Center watches your internet, wired and wireless networks and responds to outages.
Patch ManagementINCLUDED
Operating system and application updates scheduled and applied through DAG Tech Blackjack™.
Productivity Suite BackupINCLUDED
Cloud-to-cloud backup of your Microsoft 365 or Google Workspace email, files and sites.
Spam ManagementINCLUDED
Filters spam, phishing and malicious attachments before they reach inboxes.
Technology Asset ManagementINCLUDED
Every device and piece of equipment tracked through its lifecycle, so upgrades happen on schedule.
Technology DocumentationINCLUDED
Your environment, configurations and procedures documented, so any engineer can help you fast.
Domain Registration MonitoringINCLUDED
Domain renewals tracked so your website and email never lapse.
Professional Signature ManagementINCLUDED
Consistent, branded email signatures for every user, managed centrally.
Cybersecurity & Compliance
A security suite built into the plan, not sold on top of it.
Endpoint Detection & Response (EDR)INCLUDED
Detects and contains threats on company computers, backed by around-the-clock threat hunters.
Identity Threat Detection & Response (ITDR)INCLUDED
Watches Microsoft 365 sign-ins for compromised accounts and risky access, and shuts them down.
Vulnerability ScanningINCLUDED
Finds missing patches and security weaknesses across your devices and prioritizes the fixes.
Dark Web ScanningINCLUDED
Alerts you when employee credentials appear in known breach data.
DMARC ManagementINCLUDED
Configures and monitors SPF, DKIM and DMARC so attackers cannot spoof your domain.
Secure DNSINCLUDED
Blocks known malicious and risky websites at the DNS level.
SSL Certificate MonitoringINCLUDED
Tracks certificate expirations to prevent outages and browser security warnings.
Need 24/7 security analysts?
Add X-SOC™ for a managed SOC that monitors, investigates and contains threats around the clock.
User Lifecycle & Procurement
Powered by DAG Tech Setsail™, our onboarding platform.
User Onboarding & OffboardingINCLUDED
New hires get email, logins, app access and a configured computer before day one. Departing users are removed from every system and subscription.
IT Procurement DeskINCLUDED
Standard equipment per role on a shared Bill of Materials, competitive pricing, and configured hardware shipped to the office or a remote user. Items you buy are billed as purchased.
Guidance & Training
Strategy from our C-level team and training for your people.
IT Assessment: State of The TechnologyQUARTERLY
A quarterly assessment of your technology, cybersecurity and compliance against your business goals, with a Digital Transformation roadmap.
SLA Performance ReportingINCLUDED
The Performance Report shows how we are delivering against our SLA, with the KPIs to prove it.
Technology Success ProgramINCLUDED
We track your service and collect feedback so the support keeps improving.
Policy DevelopmentINCLUDED
Foundational security and acceptable-use policies, written for your organization.
Security Awareness TrainingINCLUDED
Short, ongoing training that keeps every employee alert to current threats.
Phishing Simulation & TrainingINCLUDED
Realistic phishing tests with follow-up training for anyone who clicks.
Application TrainingINCLUDED
E-learning library for Microsoft 365, Teams, Excel, Adobe Creative Cloud, Google Workspace, Intuit and more.
Need more executive guidance?
Add CxO™ for a fractional CIO, CISO or CTO who works with your leadership team.
What the flat rate covers, and what you can add
A flat rate only works when its edges are clear. Day-to-day IT is in the plan. Dedicated hours and one-time projects are added up front, so nothing shows up as a surprise.
In the monthly price
- All remote support and helpdesk requestsNo ticket caps, no hourly billing
- On-site support when your network is down
- Management of every device, cloud app and network
- The full cybersecurity suite and its tools
- Backup, monitoring and management software licenses
- User onboarding, offboarding and the procurement desk
- Quarterly State of The Technology report and training
Available as add-ons
- 24/7 managed SOCAdd X-SOC™ for round-the-clock security analysts, investigation and containment
- Dedicated engineering hoursScheduled on-site visits or reserved senior engineering time with Clarity IT™
- Fractional executive leadershipA part-time CIO, CISO or CTO beyond the quarterly report, through CxO™
- ProjectsMigrations, office moves and new builds, scoped under a Project Agreement
- Hardware and software purchasesSourced and priced through the included procurement desk
How Much Do Managed IT Services Cost Per User?
Buying the same coverage as separate hourly services and per-seat tools runs about $537 per user per month at top-tier metro rates. A+ Animal covers it for one flat rate.
| What you'd pay for | Traditional line by line | A+ Animal™ 3-year contract |
|---|---|---|
| Labor at top metro rates | ||
| Helpdesk support64 hrs × $180/hr | $11,520 | Included |
| Device, network & SaaS management, patching24 hrs × $180/hr | $4,320 | Included |
| Security monitoring & remediation16 hrs × $200/hr | $3,200 | Included |
| Onboarding, offboarding & procurement12 hrs × $180/hr | $2,160 | Included |
| IT strategy, assessments, policies & reporting8 hrs × $240/hr | $1,920 | Included |
| Security training & phishing program management4 hrs × $180/hr | $720 | Included |
| Subtotal | $23,840 | Included |
| Software billed per user | ||
| Endpoint detection & response with 24/7 SOC$8.99/user × 50 users | $450 | Included |
| Identity threat detection & response$4.80/user × 50 users | $240 | Included |
| Email security & spam filtering$6.00/user × 50 users | $300 | Included |
| Microsoft 365 / Google Workspace backup$3.50/user × 50 users | $175 | Included |
| Device management & monitoring (RMM)$4.00/user × 50 users | $200 | Included |
| Security awareness & phishing training$3.75/user × 50 users | $188 | Included |
| Application training library$16.00/user × 50 users | $800 | Included |
| Secure DNS filtering$2.00/user × 50 users | $100 | Included |
| Email signature management$1.45/user × 50 users | $73 | Included |
| Subtotal | $2,525 | Included |
| Software billed per month | ||
| Vulnerability scanning$3,700/yr per 100 assets | $308 | Included |
| Dark web monitoringFlat monthly fee | $100 | Included |
| IT documentation platform$29/mo per IT seat, 1 seat per 100 users | $29 | Included |
| DMARC monitoringBasic plan, up to 100,000 emails/mo | $24 | Included |
| SSL certificate monitoringFlat monthly fee | $19 | Included |
| Subtotal | $480 | Included |
| Monthly total | $26,845 | $7,900 |
| Per user, per month | $537 | $158 |
| You save$18,945per month · $227,338 per yearSign up now | ||
How we priced the traditional setup
- Labor at top metro rates. Break-fix IT providers charge $175–$275 per hour, often with a one-hour minimum; IT strategy and consulting runs $150–$300 per hour. We use $180 per hour for support and administration, $200 for security work and $240 for strategy, in line with top-tier providers in major metro areas.
- Hours scale with your size. Support assumes about 1.3 billed hours per user per month: roughly one request per user, billed with a one-hour minimum, plus after-hours calls. Management, security, strategy and training each carry a fixed base of hours plus time per user, so smaller companies pay more per user and larger ones less.
- Software at list price for the same category of tool we use. Per-user tools scale with users; vulnerability scanning and documentation are priced per 100 users; DMARC moves to the next plan above 100 users. Large organizations may negotiate volume discounts on software.
- Not counted: hardware and software you buy, on-site visits beyond network-down events, and projects. These are separate under both models.
Why one flat rate works better
The savings are only part of it. A single price changes how your IT gets run.
A budget that doesn't move
One per-user price. Your IT cost changes only when your headcount does, not with every outage, project or renewal.
Nobody waits to ask for help
Requests are unlimited, so your people report small issues early instead of living with them until they become outages.
We're paid to prevent problems
We do better when things don't break. That's why we invest in patching, monitoring and automation for you.
Security on every seat
EDR, identity protection, backup and training come with every user from day one. None of it is optional or the first thing cut.
One team, one answer
One team owns every service in the plan, so there's no vendor finger-pointing and one call gets it resolved.
No tools to manage
We license, integrate and run every tool. You don't juggle subscriptions, renewals or admin consoles, and you get one bill.
From sign-up to fully supported
Sign up
Subscribe online for your users and term, or contact us first with questions.
Onboard
We document your environment, deploy our tools and enroll every user through Setsail™.
Run
Helpdesk, monitoring, patching and security run 24/7/365 under the flat rate.
Review
Each quarter, the State of The Technology report shows where you stand and what to fix next.
Built for every stage of your IT
Start-ups
Build IT and security that grows with you from the first hire.
Businesses without IT
Stop doing it yourself. We handle the details so you can run the business.
Replacing an outsourced provider
Unhappy with your current MSP? Switch to one plan with everything in it.
Replacing in-house IT
Trade the cost and turnover of an internal department for a full team on subscription.
Augmenting in-house IT
Give your IT staff 24/7 coverage, tooling and security without adding headcount.
Need dedicated staff?
If you want a full-time engineer on your team, see IT Team-as-a-Service™.
Compliance support and the platform behind it
Supports your compliance program
A+ Animal's security controls, policies and reporting give you a foundation for these frameworks. Full compliance programs, audits and certification work go through our IT Compliance Services and CxO™.
DAG Tech platforms inside every plan
These run alongside leading security, backup, monitoring and training platforms. We pick and manage the tools, so you never license them yourself.
“We’re not sure what we’d do without A+ Animal! It is an excellent IT support plan which covers everything from computers, to cloud services, and security. The peace of mind we have is priceless, yet we’re still saving money and as we grow we can simply add more seats.”
Anil Melwani · Partner, JLD Tax and Accounting
Flat-rate managed IT questions, answered
What does "flat rate" mean for A+ Animal?
You pay one fixed price per user each month. Every service listed on this page is included for every user, with no per-ticket fees, no hourly billing for support and no separate charges for the included security, backup and training tools.
How much does A+ Animal cost?
A+ Animal is priced per user per month with volume pricing. On a 3-year contract it runs from $170 per user for 5–9 users down to $142 for 600–999 users; a 50-user organization pays $158. On a 1-year contract it runs from $180 down to $152, or $168 at 50 users.
How much do managed IT services cost per user?
All-inclusive managed IT plans typically run $125 to $220 per user per month. A+ Animal runs $142 to $180 per user, with cybersecurity, backup, training and quarterly IT strategy included. Buying the same coverage line by line at top-tier metro rates costs about $537 per user per month for a 50-user organization.
What is included in managed IT services pricing?
With A+ Animal, the per-user price includes 27 services: a 24/7/365 service desk, management of devices, networks and cloud apps, patching and backup, a cybersecurity suite with EDR, ITDR, email security and vulnerability scanning, onboarding and procurement, security training, and a quarterly State of The Technology report. Projects, purchases and dedicated hours are added separately.
Is hourly IT support cheaper than a flat-rate managed IT plan?
Rarely. Hourly providers charge $175 to $275 per hour, often with a one-hour minimum, and the security tools are billed on top. For 50 users, buying A+ Animal's coverage by the hour comes to about $26,845 a month, compared with $7,900 for A+ Animal on a 3-year contract.
Is on-site support included?
Yes, when your network is down. We dispatch a technician to restore the outage at no extra charge. Scheduled on-site visits and dedicated engineering time are available as a Clarity IT™ add-on.
How do I sign up?
Subscribe online with the Sign up now button: choose your number of users and contract term, and pay by ACH or credit card. If you have questions first, contact us and our team will walk you through it.
Are projects included?
No. Projects such as migrations, office moves and new builds are scoped and quoted under a Project Agreement, following the A+ Animal Reasonable Use Policy.
How fast does the helpdesk respond?
Our helpdesk is staffed 24/7/365, and our average response time is 8 minutes.
What size companies use A+ Animal?
A+ Animal fits organizations from about ten employees to large companies with thousands of users. You add or remove seats as you grow.
How is A+ Animal different from X-SOC™?
A+ Animal is your complete managed IT plan with a built-in security suite. X-SOC™ adds a 24/7 managed security operations center with analyst monitoring, investigation and containment, for organizations that need it.
Where is your team located?
DAG Tech is headquartered in the USA. Our team provides around-the-clock monitoring and support.
What contract terms are available?
1-year and 3-year terms for 5 to 999 users. The 3-year term is $10 less per user per month, and the per-user rate drops as you add users. For 1,000+ users, contact us.
How do I pay?
Through our automated billing platform by ACH or credit card. You receive a receipt each billing cycle.
Can the contract be customized?
A+ Animal uses standard terms under our Master Service Agreement and the A+ Animal SLA so we can keep the price low and the service consistent.
Request IT services
Questions about A+ Animal™?
Ask us about the plan, on-site coverage or switching providers. Our team reviews every request and gets back to you within 1 business day.
Ready now? Sign up online.
Sent with your request: A+ Animal · 50 users · 3-year contract
About DAG Tech A+ Animal™
A+ Animal™ is DAG Tech’s all-inclusive managed IT plan. For one fixed price per user per month, it covers a 24/7/365 IT support service desk with an 8-minute average response, full management and monitoring of computers, mobile devices, Microsoft 365 and Google Workspace, and office networks, plus patch management, backup, and on-site support when a network is down.
Every A+ Animal seat includes a built-in cybersecurity suite: endpoint detection and response (EDR), identity threat detection and response (ITDR), email security, vulnerability scanning, dark web scanning, DMARC management, secure DNS filtering, and SSL certificate monitoring. The plan also includes user onboarding and offboarding through DAG Tech Setsail™, an IT procurement desk, security awareness training and phishing simulation, application training, foundational security policies, SLA performance reporting, and a quarterly State of The Technology assessment. In total, 27 managed IT services are included in the flat rate.
How much do managed IT services cost? A+ Animal is priced per user per month with volume pricing: $142 to $170 on a 3-year contract and $152 to $180 on a 1-year contract, for 5 to 999 users. A 50-user organization pays $158 per user. Buying the same coverage as separate hourly services and per-seat software at top-tier metro rates runs about $537 per user per month for 50 users, so A+ Animal saves about 71%. Organizations can add a 24/7 managed SOC with X-SOC™, dedicated engineering hours with Clarity IT™, or fractional executive leadership with CxO™.