Flat-Rate IT Support Plans
One per-user price covers everything — unlimited helpdesk, proactive monitoring, and real security, with no hourly billing and no per-ticket surprises. Compare our flat-rate plans, Diamond IT and A+ Animal, then build yours below to see your exact monthly cost in seconds.
See Our Plans & Pricing
Set your team size and term — every total updates instantly.
- 24/7 unlimited helpdesk
- Endpoint monitoring (Mac & PC)
- Microsoft 365 & SaaS admin
- Onboarding & offboarding
- IT procurement desk
- Technology Success Manager
- Everything in Base, plus:
- Managed EDR (Huntress)
- Network monitoring + on-site
- Automated patch management
- Secure DNS & SSL monitoring
- Domain & asset tracking
- Everything in Pro, plus:
- Vulnerability & dark web scans
- Identity protection & DMARC
- Security awareness training
- Email filtering & cloud backup
- Security policy & compliance
- State of the Technology (CxO)
- Executive VIP priority line
What's Included in Each Plan
Pricing You Can Plan For
Most IT support is billed by the hour, by the ticket, or by the incident — your team hesitates to call, and you find out the cost when the invoice arrives. Flat-rate is different. Whether you call it a flat-cost IT support plan, a fixed-fee IT support plan, a fixed-cost IT support plan, or an unlimited IT support plan, the model is the same: one predictable per-user price that covers helpdesk, monitoring, patch management, user onboarding, and ongoing maintenance. Your team calls when they need help. You don't think about the bill. DAG Tech has refined this flat-rate IT support plan model with a named senior engineer on every account.
Hourly Billing vs Flat-Rate
Most MSPs still bill the old way. Here's what changes when you switch to flat-rate.
- $200–$300/hr — your bill varies wildly
- Your team hesitates to call to "save money"
- Surprise invoices at end of month
- Engineer rotation, no continuity
- Costs balloon during incidents
- $80–$199/user/mo — same bill every month
- Team calls freely without bill anxiety
- No invoice surprises, ever
- Dedicated senior engineer per account
- Incident response included in your rate
What's Included vs Billed Separately
Our flat rate is generous. It also has limits. Here's exactly what's inside and outside your monthly bill — no fine print, no surprises.
- 24/7/365 helpdesk & remote support
- Software setup, admin, and license provisioning
- Vendor coordination (Microsoft, Google, ISPs, SaaS apps)
- Patch management & security updates
- Monitoring & proactive maintenance
- Onboarding & offboarding via Setsail
- Strategy reviews with your success manager
- Hardware purchases (computers, phones, servers)
- Software licenses (M365, Adobe, line-of-business apps)
- Major projects (office moves, cloud migrations, rollouts)
- Custom development & integrations
- Specialty consulting (M&A IT, audits, regulatory)
- Third-party vendor invoices passed through at cost
Switching Is Easier Than You Think
The #1 reason buyers stay with a bad MSP is fear of switching. We've handled hundreds of transitions — here's how it actually works.
- Zero downtime — we run alongside your outgoing provider
- Environment audit & documentation in week 1
- Tooling deployment and helpdesk handoff in week 2
- Full coverage within 30 days
Get a Recommendation in 4 Questions
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Enhances Compliance & Adherence
A+ Animal layers security policies, awareness training, and proactive controls onto managed IT to help law, finance, healthcare, and media teams meet and maintain their compliance and regulatory requirements.
Rated 4.6★ on Google
From global enterprises to fast-growing startups across finance, healthcare, legal, and media.
Certified & Accredited
Our partnerships and certifications back every plan and every engagement.
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What Buyers Ask Before Signing
Real questions from real buyers — answered directly.
Ways to Move Forward
Pick the path that fits where you are right now.
What is a flat-rate IT support plan?
A flat-rate IT support plan — also marketed as a flat-cost IT support plan, a fixed-cost IT support plan, a fixed-fee IT support plan, or an unlimited IT support plan — means one fixed monthly cost per user covering helpdesk, monitoring, patch management, and ongoing maintenance, replacing unpredictable hourly billing and per-ticket charges. DAG Tech has refined this flat-rate IT support plan model across 12 global offices, supporting organizations in legal, financial services, healthcare, media, and government.
Flat-cost, fixed-fee, and unlimited IT support plans — same model, different names
You’ll see this billing model marketed under several names: flat-cost IT support plan, fixed-fee IT support plan, fixed-cost IT support plan, and unlimited IT support plan. The fundamentals are identical — one fixed per-user price, no per-ticket charges, and unlimited helpdesk access. DAG Tech sells this flat-rate IT support plan under three product variations (Diamond IT Base, Diamond IT Pro, and A+ Animal) at three commitment terms (month-to-month, 1-year, and 3-year), but every variation uses the same no-surprise-bill structure. A fixed-cost IT support plan removes the budgeting friction that hourly MSP contracts create, and an unlimited IT support plan removes the call-avoidance friction that per-ticket pricing creates.
Comparing Diamond IT and A+ Animal
Diamond IT is a support-and-monitoring product available in two tiers: Base (24/7 helpdesk and Setsail onboarding) and Pro (adds managed Huntress EDR, network monitoring, and proactive Blackjack patch management). A+ Animal is a comprehensive cybersecurity platform layering on security training, threat management, State of The Technology reporting, and policy development for regulated industries like HIPAA, SOC 2, and CMMC.
How to choose a flat-fee or fixed-cost managed IT plan
The right flat-rate IT support plan depends on three factors: regulated-data exposure, training requirements, and infrastructure criticality. Businesses subject to compliance frameworks typically need the training, policy development, and threat management in A+ Animal. Businesses where the network can’t go down benefit from Diamond IT Pro’s on-site response and managed EDR. Smaller teams with cloud-first operations and minimal compliance exposure often start with Diamond IT Base as a flat-cost IT support plan and upgrade as the business grows. Every option is a fixed-fee IT support plan — the only variable is what’s included. Not sure? Start with a free IT assessment or run our 3-question decision aid above.
Trusted MSP
DAG Tech has delivered managed IT services, supporting organizations from New York to London. Our unlimited IT support plan model means predictable budgets and no hesitation to call when something breaks. Request a plan, book a 15-minute fit call, or explore our compliance services to see how we keep regulated businesses audit-ready year-round.