Downtown Office · Greater Austin
(512) 522-2820Request IT Services →
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IT Support & IT Services
forAustin

600 Congress Ave, Austin, TX 78701(512) 522-2820

DAG Tech provides IT support and managed IT services to Austin businesses from our downtown office at 600 Congress Avenue. Expect an 8-minute average helpdesk response, 24/7 coverage, and on-site engineers from downtown to North Austin and Round Rock.

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A+
BBB Rated · Austin
24/7
IT Support Coverage
8m
Avg Response Time
ATX
Greater Austin Covered
Austin IT Services

Every IT Service Austin Businesses Need

Managed IT, cybersecurity, cloud, and compliance for fast-growing Austin companies, delivered from our downtown office on one flat monthly rate.
Managed IT Services
Managed IT that keeps up with Austin growth: standardized devices, monitoring, patching, and vendor management.
Managed Cybersecurity
Security monitoring and response for Austin software and professional firms, from endpoint protection to phishing defense.
IT Support Services
An 8-minute average helpdesk response, 24/7, with downtown Austin engineers for on-site work across the metro.
Cloud Managed Services
Google Workspace, Microsoft 365, and Azure set up for hybrid Austin teams, with single sign-on and device management.
IT Project Services
New-office builds, network upgrades, and moves across Austin and Round Rock, delivered on a fixed plan and schedule.
Digital Transformation
Automation that connects the SaaS tools Austin teams live in, replacing manual steps with reliable workflows.
IT Assessments
A clear assessment of your Austin environment, security gaps, and SaaS sprawl, with prioritized recommendations.
IT Consulting
Fractional CTO guidance for Austin startups and scale-ups preparing for funding, audits, or rapid hiring.
IT Compliance Services
SOC 2 readiness, TDPSA safeguards, HIPAA, and TX-RAMP support, documented for customers and auditors.
AI Consulting Services
AI rollout for Austin teams with approved tools, data guardrails, and training that matches how you work.
IT Procurement
Laptops and licensing provisioned for Austin hires before day one, with zero-touch enrollment where possible.
IT Staffing Services
Contract and full-time IT talent for Austin employers, from helpdesk analysts to cloud engineers.
IT Service Plans
Plans Built for Austin
Businesses

Flat monthly plans for Austin businesses, built to scale as you hire. No per-ticket charges, ever.

A+ Animal IT plan
Comprehensive
A+ Animal™

Everything included for Austin companies: managed IT, cybersecurity, unlimited helpdesk, onboarding, and IT strategy.

All-inclusive managed IT →
Diamond IT value plan
Value Plan
Diamond IT™

Solid managed IT and helpdesk support for smaller Austin offices, month-to-month with no long-term commitment.

Learn More →
X-SOC cybersecurity plan
Cybersecurity
X-SOC™

DAG Tech’s managed SOC watches your Austin endpoints, SaaS accounts, and email 24/7 and responds to threats in real time.

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CxO fractional technology leadership
LEADERSHIP
CxO Advisory

Virtual CTO leadership for Austin organizations: roadmaps, budgets, vendor choices, and board and investor reporting.

Learn More →
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Request IT Services
in Austin

Tell us about your Austin business and we’ll send a custom IT services proposal within one business day. Serving downtown, North Austin, Round Rock, and the Austin metro.

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600 Congress Ave · Austin, TX 78701
(512) 522-2820 · Available 24/7
Where We Work
IT Services Across
Greater Austin
Office · Downtown

Downtown Austin IT Services

Our office is here, so downtown gets our fastest on-site response — law firms, financial offices, and tech companies along Congress Avenue.

01
Second Street

Warehouse District IT Services

Agencies, startups, and professional firms in the Warehouse and Second Street districts.

02
Tech Corridor

North Austin IT Services

Software, semiconductor, and hardware companies along the northwest tech corridor.

03
Eastside

East Austin IT Services

Startups, creative studios, and hospitality businesses in East Austin — cloud-first setups and responsive support.

04
South Congress

South Austin IT Services

Retailers, clinics, and professional offices from South Congress to South Lamar.

05
Mueller

Mueller IT Services

Healthcare, research, and professional services firms in the Mueller district.

06
Williamson County

Round Rock IT Services

Manufacturing, healthcare, and corporate offices in Round Rock, Cedar Park, and Georgetown.

07
Westlake

Westlake IT Services

Wealth managers, family offices, and professional firms in Westlake and along Loop 360.

08
Why DAG Tech

The Austin IT Services Company Businesses Trust

DAG Tech delivers IT services across Greater Austin from our downtown office at 600 Congress Avenue. Austin businesses get named engineers who know their environment, an 8-minute average helpdesk response, and one flat monthly rate.

Austin software companies, law firms, healthcare practices, and state contractors use DAG Tech as their full IT department or alongside internal IT. We keep up with teams that grow fast.

AUSTIN OFFICE
600 Congress Avenue · Austin, TX 78701
A+
BBB
Rated
24/7
Helpdesk
Coverage
8m
Response
Time
ATX
Greater Austin
Covered
Industries We Serve
Austin IT Services by Industry

Tech & SaaS

IT for Austin software and SaaS companies — SOC 2 evidence, single sign-on, and device management for fast-growing hybrid teams.

Financial Services

Secure IT for wealth managers, lenders, and fintech firms — email security, data protection, and SEC and FINRA-aligned controls.

Healthcare

HIPAA-aligned IT for clinics, specialty practices, and health-tech companies across Central Texas.

Legal

IT for Austin law firms — document management, secure client portals, and remote access for attorneys at the Capitol and in court.

Real Estate & Construction

IT for developers, builders, and property managers keeping pace with Austin’s growth — site connectivity and multi-office networks.

Music, Media & Events

Fast networks, shared storage, and event connectivity for Austin’s music, film, and events businesses.

State Vendors & Nonprofits

IT for state-agency vendors and nonprofits — TX-RAMP-aware cloud choices, donor-data protection, and audit-ready documentation.

Education

IT for private schools and training providers — student-data privacy, classroom devices, and campus Wi-Fi.

Our Customers

Trusted by Leading Organizations

World Health Organization BASF Interos Wagamama National Urban League Parragon letgo United Cerebral Palsy

Austin IT Support — 24/7 Helpdesk Response

Austin IT support from DAG Tech means a 24/7 helpdesk with an 8-minute average response, engineers who already know your systems, and on-site visits from our downtown office when hardware needs hands-on work.
Austin clients call about new-hire laptop setups, SaaS access and single sign-on problems, Wi-Fi and network issues, conference-room tech, and escalations with internet providers and software vendors.
Austin has its own pressures: companies that hire faster than their IT can keep up, summer heat and winter freezes that strain power and connectivity, and a new state privacy law. We plan for them with standardized onboarding, offsite cloud backups, and secure remote access.
24/7 Coverage
Around-the-clock helpdesk
Downtown Office
On-site across Greater Austin
8m Response
Average helpdesk response
W2 Engineers
US-based, no script-reading

Outsourced IT for Austin Organizations

Fast-growing Austin companies often need senior IT before they can justify hiring it. DAG Tech provides a complete outsourced IT team — support, infrastructure, security, projects, and vendors — for one monthly rate.
Have an internal IT hire? Co-managed IT gives them a 24/7 helpdesk, security operations, and engineers to lean on during growth spurts.
Outsourced IT fits Austin organizations that need senior-level coverage without a full department, and it scales as you add offices, remote staff, or compliance requirements like SOC 2.
Full Replacement
Complete IT department
Co-Managed IT
Alongside internal teams
Fractional CTO
Embedded strategic leadership
Flat Monthly Rate
No per-ticket billing

Frequently Asked Questions

What do managed IT services include for Austin companies?▾
Unlimited 24/7 helpdesk support, device and SaaS management, monitoring and patching, managed cybersecurity, backup and recovery, vendor management, and IT planning for one flat monthly rate.
How fast does DAG Tech respond to Austin IT requests?▾
Our helpdesk averages an 8-minute response, 24/7. Remote fixes come first, and our downtown engineers cover on-site visits from Round Rock to South Austin.
Which parts of the Austin area does DAG Tech serve?▾
Downtown, the Warehouse District, East and South Austin, North Austin, Mueller, and Westlake, plus Round Rock, Cedar Park, and Georgetown.
Does DAG Tech help Austin businesses with the Texas Data Privacy and Security Act?▾
Yes. We implement and document the reasonable data-security practices the TDPSA requires, support SOC 2 for SaaS companies, and help state-agency vendors navigate TX-RAMP requirements for cloud services. More on our approach at our IT compliance services page.
Can DAG Tech act as our IT department or support our IT lead?▾
Both. Many Austin startups use us as their entire IT function; others co-manage with an internal lead who owns strategy.
How does DAG Tech keep Austin businesses running through power outages and winter storms?▾
We plan for them: cloud backups stored outside the region, documented recovery steps, backup internet options, and remote access that lets staff work from home when the office is down.
How do contracts and onboarding work for Austin businesses?▾
Agreements are month-to-month, 1-year, or 3-year. Onboarding takes two to four weeks and includes documentation, security and device rollout, and a coordinated transition from your current provider.
Still have questions? Request IT Services

About DAG Tech IT Services in Austin

DAG Tech provides managed IT services and IT support to Austin businesses from our downtown office at 600 Congress Avenue. Clients get a 24/7 helpdesk with an 8-minute average response, managed cybersecurity, cloud managed services for Google Workspace, Microsoft 365, and Azure, and IT consulting for companies preparing to scale, all on one flat monthly rate.

Texas now has its own privacy law. The Texas Data Privacy and Security Act requires reasonable data-security practices from businesses that handle Texans’ personal data, and cloud providers selling to state agencies need TX-RAMP certification. SaaS companies are also asked for SOC 2 reports before larger deals close. We build and document those controls through our IT compliance services service.

IT Services for Every Austin Industry

We support software companies downtown and in North Austin, law firms and state vendors near the Capitol, healthcare practices across Central Texas, and creative and music businesses in East Austin — from downtown to Round Rock.

Get Started in Austin

Request a free IT assessment and we’ll send a custom proposal within one business day. DAG Tech is A+ rated by the Better Business Bureau. Need support in more than one city? See all DAG Tech locations.

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