DAG Tech
DAG Tech is seeking a Helpdesk Specialist to cover after-hours support on GMT timezone. This is a part-time (0.33 FTE) remote contract position, serving as 1 of 3 resources covering the GMT after-hours shift rotation.
Key Responsibilities
- Provide remote Tier I/II helpdesk support during GMT after-hours shifts
- Respond to and resolve end-user support tickets via phone, chat, and email
- Troubleshoot hardware, software, connectivity, and account issues
- Escalate complex issues to the appropriate on-call team
- Document all support interactions accurately
Requirements
- 1+ years of helpdesk or IT support experience
- Availability to work after-hours GMT shifts (evenings/nights)
- Strong written and verbal communication skills in English
- Proficiency with common ticketing systems
- Based in EU timezone preferred
Rate: $18–$25/hr | Engagement: Part-time Contract (0.33 FTE, shift rotation)
Location: EU (Remote)
To apply for this job email your details to hiring@dagtech.com