Tier III Project Specialist / Helpdesk Escalation

DAG Tech is looking for a Tier III Project Specialist / Helpdesk Escalation Engineer with broad technical skills who can be available for ad-hoc project engineering both on-site and remotely. This is an ongoing requirement that could potentially grow to 30+ available hours per week.

Role Responsibilities

• Network deployment & configuration (firewalls, switches, VLANs, Wi-Fi, VPNs)
• Access control systems (badge readers, door controllers, software integration)
• Security camera setup (IP cameras, NVRs, PoE, remote access configuration)
• ISP coordination and WAN setup (circuit provisioning, failover testing)
• Server rack build-outs and cable management (rack assembly, labeling, UPS)
• Cloud migration experience (Google Workspace, Microsoft 365, AWS, Azure)
• Office IT build-outs and conference room AV setup (Logitech Rally, Tap, ClickShare)
• Procurement and hardware staging (BOM review, pre-configuration, logistics)
• Vendor coordination (cabling, AV, electrical contractors)
• Technical documentation (network diagrams, configuration records, SOPs)
• Project coordination and task tracking (status updates, milestone reporting)
• Client support and onboarding (email setup, conference room training)
• Strong troubleshooting and problem-solving skills (hardware/software/network)
• Adaptability and multitasking across diverse IT environments
• Excellent communication and collaboration with internal teams and clients

Role Format

• Type: Contract
• Schedule: As needed, 10–30 hours per week
• Performance: At client site 80% of the time — Anywhere

Technical Proficiencies Required

• Desktop: Windows, Mac
• Mobile: iPhone, Android
• Cloud: Microsoft 365, Google Workspace, Zoom
• Network: Ethernet, wireless, firewall, router

Personal Skills Required

• High level of professionalism
• Positive attitude
• Superior customer service skills
• Team player
• Consistency and reliability
• Exceptional verbal communication and technical writing skills
• Ability to multi-task gracefully
• Ability to exercise clear judgment

Opportunities for Advancement

• Tier III engineering
• Project engineering
• Cybersecurity roles
• Compliance support roles
• Client management responsibilities
• Engineering management responsibilities

Engagement: Contract | Rate: $50–$80/hr | Schedule: 10–30 hrs/week | Location: Anywhere (On-Site + Remote)